Abstract: A resident of a controlled-environment facility is provided with messaging-initiated interactive sessions. A non-resident records a message for a resident. At a later time, the resident requests use of a resident device. Use of the resident device is authorized and the resident is notified of the message from the non-resident. The message is presented to the resident for review via the resident device. If requested by the resident, approval for an interactive session between the resident and the non-resident is determined. The immediate availability of the non-resident for the requested interactive session is determined. If the non-resident is available, a request is issued to the non-resident for the approved interactive session. The non-resident may be notified of the remaining time the resident has access has access to the resident device and may be presented an option for the approved interactive session during this time window.

Abstract: A resident of a controlled-environment facility is provided with a messaging service that includes a capability that provides a message recipient with reply message capabilities. A visitation request system receives requests for communication sessions between residents and non-residents. The visitation system initiates a request for a communication session on behalf of the requesting party and determines that the responding party has not accepted the communication session request. Since the request has not been accepted, a messaging service provides the requesting with an interface for recording a message for delivery to the responding party. If the requesting party records a message, the responding party is notified of the recorded message. Once the responding party plays the recorded message, the responding party is provided an option to record a reply message for delivery to the requesting party. The requesting party is notified of the reply message from the responding party.