Abstract: A method, system, and computer program product for monitoring service tickets for information technology (IT) service providers to ensure that levels of service regarding resolving problems identified by a customer are met is provided. In one embodiment, a monitoring server inspects a service ticket in a database to determine a deadline for when a problem associated with the service ticket must be resolved. The server then determines a deadline approaching alert time. This deadline approaching alert time is a time at which a help desk user must be notified that the deadline for resolving the problem must be met is approaching. The server then alerts the help desk user that the deadline for resolving the problem is approaching when the deadline approaching alert time is reached.

Abstract: A method, system, and computer program product for creating educational worksheets is provided. In one embodiment, a worksheet creation wizard receives worksheet selection criteria from a teacher. The worksheet selection criteria may include, for example, grade level, textbook title, and number of questions of a specific type and difficulty level. Question type may include multiple choice, true/false, and short answer. Once the selection criteria have been entered, the worksheet creation wizard retrieves appropriate questions matching the selection criteria from a question database and creates a worksheet. The worksheet creation wizard may also allow a teacher or administrator to enter questions into the question database as well as allows students to take practice exams utilizing questions from the question database and obtain instantaneous scoring results as well as possible explanations of answers.

Abstract: The present invention relates to a processing solution supply cartridge that utilizes a single developer solution holding area having interconnected compartments for a single-part developer concentrate. The holding area has interconnected compartments and includes valves that permit the cartridge to be utilized on an existing processor or processing machine. The design of the present invention assures a complete emptying of the cartridge by permitting the simultaneous replenishment of single-part developer through the valves into the processing machine.

Abstract: A method, system, and computer program product for creating educational worksheets is provided. In one embodiment, a worksheet creation wizard receives worksheet selection criteria from a teacher. The worksheet selection criteria may include, for example, grade level, textbook title, and number of questions of a specific type and difficulty level. Question type may include multiple choice, true/false, and short answer. Once the selection criteria have been entered, the worksheet creation wizard retrieves appropriate questions matching the selection criteria from a question database and creates a worksheet. The worksheet creation wizard may also allow a teacher or administrator to enter questions into the question database as well as allows students to take practice exams utilizing questions from the question database and obtain instantaneous scoring results as well as possible explanations of answers.

Abstract: A method, system, and computer program product for monitoring service tickets for information technology (IT) service providers to ensure that levels of service regarding resolving problems identified by a customer are met is provided. In one embodiment, a monitoring server inspects a service ticket in a database to determine a deadline for when a problem associated with the service ticket must be resolved. The server then determines a deadline approaching alert time. This deadline approaching alert time is a time at which a help desk user must be notified that the deadline for resolving the problem must be met is approaching. The server then alerts the help desk user that the deadline for resolving the problem is approaching when the deadline approaching alert time is reached.