Patents by Inventor John Maurice Mitchem

John Maurice Mitchem has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Cloud audio
    Patent number: 11792317
    Abstract: Disclosed is a method of determining call quality for a contact centre. A call is initialised between a customer agent and a contact centre agent, with the customer agent connecting to the call at a point of presence having a selectable geographic location. Monitoring information is received, for the call, measured at the customer agent, the contact centre agent and a contact centre service provider connecting the call between the customer agent and the contact centre agent. Quality of the call is determined from the monitoring information collected from the customer agent, the contact centre agent and the contact centre service provider.
    Type: Grant
    Filed: October 29, 2021
    Date of Patent: October 17, 2023
    Assignee: Operata Pty Ltd
    Inventors: John Maurice Mitchem, Andrew Philip Scott, Romilly Blackburn
  • CLOUD AUDIO
    Publication number: 20220141332
    Abstract: Disclosed is a method of determining call quality for a contact centre. A call is initialised between a customer agent and a contact centre agent, with the customer agent connecting to the call at a point of presence having a selectable geographic location. Monitoring information is received, for the call, measured at the customer agent, the contact centre agent and a contact centre service provider connecting the call between the customer agent and the contact centre agent. Quality of the call is determined from the monitoring information collected from the customer agent, the contact centre agent and the contact centre service provider.
    Type: Application
    Filed: October 29, 2021
    Publication date: May 5, 2022
    Inventors: John Maurice Mitchem, Andrew Philip Scott, Romilly Blackburn