Patents by Inventor John Michael Hartman

John Michael Hartman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response using a cloud-based service
    Patent number: 11012573
    Abstract: Methods, systems, and computer-readable media for interactive voice response using a cloud-based service are disclosed. Voice input indicating interaction with an entity is received at a service provider environment. The entity is associated with an IVR data structure comprising one or more options associated with contacting the entity. The IVR data structure is selected based (at least in part) on analysis of the voice input by the service provider environment. The voice input is sent from a voice-capturing device to the service provider environment via a non-telephonic network. A contact point is selected from the IVR data structure based (at least in part) on analysis of the voice input and/or contextual information. A connection is initiated with the contact point.
    Type: Grant
    Filed: October 11, 2019
    Date of Patent: May 18, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: John Michael Hartman, Michael Frederick Kahn
  • INTERACTIVE VOICE RESPONSE USING A CLOUD-BASED SERVICE
    Publication number: 20200045178
    Abstract: Methods, systems, and computer-readable media for interactive voice response using a cloud-based service are disclosed. Voice input indicating interaction with an entity is received at a service provider environment. The entity is associated with an IVR data structure comprising one or more options associated with contacting the entity. The IVR data structure is selected based (at least in part) on analysis of the voice input by the service provider environment. The voice input is sent from a voice-capturing device to the service provider environment via a non-telephonic network. A contact point is selected from the IVR data structure based (at least in part) on analysis of the voice input and/or contextual information. A connection is initiated with the contact point.
    Type: Application
    Filed: October 11, 2019
    Publication date: February 6, 2020
    Applicant: Amazon Technologies, Inc.
    Inventors: John Michael Hartman, Michael Frederick Kahn
  • Interactive voice response using a cloud-based service
    Patent number: 10447860
    Abstract: Methods, systems, and computer-readable media for interactive voice response using a cloud-based service are disclosed. Voice input indicating interaction with an entity is received at a service provider environment. The entity is associated with an IVR data structure comprising one or more options associated with contacting the entity. The IVR data structure is selected based (at least in part) on analysis of the voice input by the service provider environment. The voice input is sent from a voice-capturing device to the service provider environment via a non-telephonic network. A contact point is selected from the IVR data structure based (at least in part) on analysis of the voice input and/or contextual information. A connection is initiated with the contact point.
    Type: Grant
    Filed: May 17, 2017
    Date of Patent: October 15, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: John Michael Hartman, Michael Frederick Kahn