Abstract: A mechanized directory assistance system for use in a telecommunications network includes multiple speech recognition devices comprising a word recognition device, a phoneme recognition device, and an alphabet recognition device. Also provided is a voice processing unit and a computer operating under stored program control. A database is utilized which may comprise the same database as used for operator directory assistance. The system operates as follows: A directory assistance caller is prompted to speak the city or location desired. The response is digitized and simultaneously inputted to the word and phoneme recognition devices which each output a translation signal plus a probability level signal. These are compared and the highest probability level translation is selected. The caller is prompted to speak the name of the sought party. The response is processed in the same manner as the location word.

Abstract: In a switching system for connecting a call between a calling station and a called station, a system and method of voice recognition using a concentrated or distributed multiplicity of voice recognition and other resources with a facility for selecting an initial resource on the calling station going off-hook by sensing an image of the calling party accessing a demographic database and a biometric database using common channel signaling and sensing biometric information regarding the caller, and selecting a prompt to be delivered to the caller from a multiplicity of preselected prompts, and reacting to a response by the caller with further addressing of database information to continue to select from the multiplicity of resources the most appropriate resource or resources in reaction to caller utterances.

Abstract: A method and system is disclosed for interfacing Individual Calling Line Identification (ICLID) information in a telephone system with a computer at a subscriber telephone location. The data component of the received multiplexed ringing signal is extracted and stored in the internal memory of the computer. The ICLID data can be instantly displayed on the computer monitor or processed by the computer to generate related information which may be displayed on the computer monitor. The ICLID number can be transferred to the keyboard buffer to actuate a program to generate a disk lookup and populate fields on the monitor screen whereby the phone call is used drive the application by the ICLID data.

Abstract: Disclosed is a method and apparatus for effecting remote access to special services in telephone networks described particularly with respect to call forwarding. An adjunct computer is associated with a Remote Memory Administration System (RMAS) for switches which include a facility for providing special services such as call forwarding. The adjunct computer is inserted between the RMAS and the switches which it controls. The adjunct includes a processor responsive to subscriber identification and stored class of service information to recognize that call forwarding service is to be provided to an identified subscriber station. The processor receives requests for special service via a multiline hunt group associated with a Remote Access Directory Number (RADN) conneted to a voice response unit which feeds request signals to the processor and voice prompt to the caller.