Abstract: A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.

Abstract: A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.

Abstract: A directory assistance system in accordance with the inventive arrangements includes a general directory, having a first names list; at least one caller specific directory having a caller specific names list; a caller identification system, the caller identification system identifying a caller, the caller identity being processed to select a caller specific directory from among the at least one caller specific directories; and, a telephone interface for receiving directory queries from the caller. As such, the system can search the caller specific directory responsive to identifying the caller, associating the caller with the caller specific directory, and receiving a directory query. Notably, the directory assistance system can be a voice activated directory assistance system. A method for performing directory assistance is also disclosed.

Abstract: A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.

Abstract: A directory assistance system in accordance with the inventive arrangements includes a general directory, having a first names list; at least one caller specific directory having a caller specific names list; a caller identification system, the caller identification system identifying a caller, the caller identity being processed to select a caller specific directory from among the at least one caller specific directories; and, a telephone interface for receiving directory queries from the caller. As such, the system can search the caller specific directory responsive to identifying the caller, associating the caller with the caller specific directory, and receiving a directory query. Notably, the directory assistance system can be a voice activated directory assistance system. A method for performing directory assistance is also disclosed.

Abstract: A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.