Patents by Inventor John R. Rexroth

John R. Rexroth has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Generation of problem tickets for a computer system
    Patent number: 8010840
    Abstract: A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time.
    Type: Grant
    Filed: April 13, 2007
    Date of Patent: August 30, 2011
    Assignee: International Business Machines Corporation
    Inventors: Jose R. Chavez, Jr., James D. McKalko, John R. Rexroth, Todd D. Robinson