Patents by Inventor John Raymond Apple

John Raymond Apple has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated compliance scripting and verification
    Patent number: 10628831
    Abstract: In an example, a method for implementing a disclosure message requirement may include operations to detect a condition requiring an output of the disclosure message and to control output of the disclosure message, in a communication session that follows a process workflow. The process workflow may be modified to include pausing further actions in the process workflow, outputting of the disclosure message in the communication session, and then resuming actions in the process workflow in response to successfully outputting the entire disclosure message to a customer user. In some examples, the communication session involves a telephone call session between a customer service agent and a customer. In some examples, user interface functions related to the process workflow are disabled and then enabled, to prevent the agent from proceeding in the process workflow for a product or service until the disclosure has been successfully output.
    Type: Grant
    Filed: July 18, 2019
    Date of Patent: April 21, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: John Raymond Apple, Gary Brewer, Mary Lynn Leary, Chirag S. Shah, Kourtney Eidam
  • Automated compliance scripting and verification
    Patent number: 10360564
    Abstract: In an example, a method for implementing a disclosure message requirement may include operations to detect a condition requiring an output of the disclosure message and to control output of the disclosure message, in a communication session that follows a process workflow. The process workflow may be modified to include pausing further actions in the process workflow, outputting of the disclosure message in the communication session, and then resuming actions in the process workflow in response to successfully outputting the entire disclosure message to a customer user. In some examples, the communication session involves a telephone call session between a customer service agent and a customer. In some examples, user interface functions related to the process workflow are disabled and then enabled, to prevent the agent from proceeding in the process workflow for a product or service until the disclosure has been successfully output.
    Type: Grant
    Filed: September 5, 2017
    Date of Patent: July 23, 2019
    Assignee: Wells Fargo Bank, N.A.
    Inventors: John Raymond Apple, Gary Brewer, Mary Lynn Leary, Chirag S. Shah, Kourtney Eidam
  • Automated compliance scripting and verification
    Patent number: 9754263
    Abstract: In an example, a method for implementing a disclosure message requirement may include operations to detect a condition requiring an output of the disclosure message and to control output of the disclosure message, in a communication session that follows a process workflow. The process workflow may be modified to include pausing further actions in the process workflow, outputting of the disclosure message in the communication session, and then resuming actions in the process workflow in response to successfully outputting the entire disclosure message to a customer user. In some examples, the communication session involves a telephone call session between a customer service agent and a customer. In some examples, user interface functions related to the process workflow are disabled and then enabled, to prevent the agent from proceeding in the process workflow for a product or service until the disclosure has been successfully output.
    Type: Grant
    Filed: January 6, 2016
    Date of Patent: September 5, 2017
    Assignee: Wells Fargo Bank, N.A.
    Inventors: John Raymond Apple, Gary Brewer, Mary Lynn Leary, Chirag S. Shah, Kourtney Eidam