Patents by Inventor John Raymond Harris
John Raymond Harris has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11770706Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: November 16, 2021Date of Patent: September 26, 2023Assignee: United Services Automobile Association (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 11770474Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: December 7, 2021Date of Patent: September 26, 2023Assignee: United Services Automobile Association (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 11716327Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.Type: GrantFiled: August 29, 2019Date of Patent: August 1, 2023Assignee: United Services Automobile Association (USAA)Inventors: Hoang Trung Vo, John Raymond Harris, Rochelle Ann Tijerina
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Patent number: 11677870Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: February 24, 2021Date of Patent: June 13, 2023Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Patent number: 11228677Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: July 15, 2020Date of Patent: January 18, 2022Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 11218875Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: May 8, 2020Date of Patent: January 4, 2022Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 10965810Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: July 2, 2019Date of Patent: March 30, 2021Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Patent number: 10750008Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: October 22, 2018Date of Patent: August 18, 2020Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 10652739Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: June 22, 2016Date of Patent: May 12, 2020Assignee: United Services Automobile Association (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 10432621Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.Type: GrantFiled: February 24, 2016Date of Patent: October 1, 2019Assignee: United Services Automobile AssociationInventors: Hoang Trung Vo, John Raymond Harris, Rochelle Ann Tijerina
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Patent number: 10389874Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: July 3, 2018Date of Patent: August 20, 2019Assignee: United Services Automobile Association (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Patent number: 10142464Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: November 13, 2015Date of Patent: November 27, 2018Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fielder, Michael W. Lester
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Patent number: 10033861Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: August 23, 2017Date of Patent: July 24, 2018Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Patent number: 9749463Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: October 20, 2016Date of Patent: August 29, 2017Assignee: United Services Automobile Association (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Patent number: 9479491Abstract: Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.Type: GrantFiled: September 6, 2013Date of Patent: October 25, 2016Assignee: United Services Automobile Association (USAA)Inventors: Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III, Thomas Bret Buckingham, Maland Keith Mortensen, John Raymond Harris, Joshua Samuel Leonard, Vijay Jayapalan, Minya Liang, Justin Dax Haslam, Robert Barner, Ross Andrew Thiele
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Publication number: 20160241555Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.Type: ApplicationFiled: February 24, 2016Publication date: August 18, 2016Inventors: Hoang Trung Vo, John Raymond Harris
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Patent number: 9305155Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.Type: GrantFiled: February 12, 2015Date of Patent: April 5, 2016Assignee: United Services Automobile Association (USAA)Inventors: Hoang Trung Vo, John Raymond Harris
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Patent number: 7634598Abstract: According to an embodiment, a dynamic system and method for managing facility services that utilize scheduled predefined events and/or unscheduled variable events, are discussed. The dynamic system can include one or more servers, mobile devices, imaging devices, etc. designed and programmed to receive, manage, control, and/or report events from designated users. The dynamic system effectively manages the flow of work, efficiency of work and quality of work, and provides a common platform for communications within organizations, with their customers, and suppliers. The system can be effectively utilized by all service businesses and production operations to manage work flow, improve quality, minimize costs, and maximize labor utilization.Type: GrantFiled: August 16, 2006Date of Patent: December 15, 2009Assignee: Permanent Solution Industries, Inc.Inventors: Hyung Woo Kim, Christopher William Baker, John Raymond Harris, III