Abstract: System, method, and computer program product embodiments for receiving customer requests use a request management system. An embodiment operates by establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, providing to the customer's mobile device a set of data describing goods or services currently offered by one or more business locations, receiving from the customer's mobile device a request for a good or service offered by a particular business location, and adding the request to a queue associated with one or more groups assigned to fulfill the request based on the request type.

Abstract: Disclosed herein are system, method, and computer program product embodiments for receiving staff requests use a request management system. An embodiment operates by receiving a staff request associated with a customer request at the electronic request management system from a mobile device utilized by a first staff member, assigning the staff request to a staging queue defined in the electronic request management system based at least in part on the request type and the location of the customer, selecting the staff request from the staging queue for fulfillment by a second staff member based at least in a part on a geolocation of a mobile device utilized by the second staff member, and providing the staff request from the staging queue to the mobile device utilized by the second staff member for fulfillment by the second staff member.

Abstract: System, method, and computer program product embodiments for receiving customer requests use a request management system. An embodiment operates by establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, providing to the customer's mobile device a set of data describing goods or services currently offered by one or more business locations, receiving from the customer's mobile device a request for a good or service offered by a particular business location, and adding the request to a queue associated with one or more groups assigned to fulfill the request based on the request type.

Abstract: Method, system, and computer program product embodiments are disclosed for providing recommendations to customers. Defining steps include establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, determining recommended goods or services currently offered by one or more business locations, and outputting for display on the customer's mobile device a listing of the recommended goods or services navigable by category or subcategory.

Abstract: Method, system, and computer program product embodiments are disclosed for displaying a branded interface. Defining steps enabling a customer to select a particular entity from among one or more entities at a mobile device utilized by the customer, configuring the customer's mobile device to receive display specifications defined by a user associated with the particular entity, receiving the display specifications at the customer's mobile device, and configuring the customer's mobile device to display a branded interface based on the display specifications.

Abstract: Method, system, and computer program product embodiments process requests using a request management system. Defining steps include defining a set of users, each user associated with one or more groups, and defining a list of request types, each request type assigned to at least one group. Each request type defines one or more requests receivable from a customer's mobile device. A further step is receiving a request from a customer's mobile device. The customer's mobile device is configured to connect to the request management system to submit one or more requests defined by the set of request types. Finally, an assigning step assigns the request received from the customer to one or more groups assigned to fulfill the request type that includes the received request.

Abstract: Method, system, and computer program product embodiments are disclosed for generating recommendations to hospitality customers. Defining steps include enabling a customer to select a particular business from among one or more businesses at a mobile device utilized by the customer, configuring the customer's mobile device to receive a recommendation from the customer, and providing the recommendation to a user at the particular business for review, wherein the recommendation is selectable for public review by potential customers requesting information about the particular business.

Abstract: System, method, and computer program product embodiments for receiving customer requests use a request management system. An embodiment operates by establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, providing to the customer's mobile device a set of data describing goods or services currently offered by one or more business locations, receiving from the customer's mobile device a request for a good or service offered by a particular business location, and adding the request to a queue associated with one or more groups assigned to fulfill the request based on the request type.

Abstract: Method, system, and computer program product embodiments are disclosed for providing recommendations to hospitality customers. Defining steps include establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, determining recommended goods or services currently offered by one or more business locations, and outputting for display on the customer's mobile device a listing of the recommended goods or services navigable by category or subcategory.