Abstract: A method and system is provided for using an active server page program in a universal web-based active server page framework. The active server page program has associated recordset objects within an active server page framework. The universal web-based active server page framework has associated dataset objects with data structure requirements which are incompatible with data structure requirements associated with the recordset objects. The method and system communicate recordset objects from the active server page program to a recordset-dataset translation mechanism. The dataset objects communicate between the universal web-based active server page program environment and the recordset-dataset translation mechanism. Translating dataset objects to corresponding recordset objects occurs within the recordset-dataset translation mechanism for transmitting data within the dataset objects to the active server page program of the active server page framework.

Abstract: Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.

Abstract: Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.

Abstract: A method and system is provided for using an active server page program in a universal web-based active server page framework. The active server page program has associated recordset objects within an active server page framework. The universal web-based active server page framework has associated dataset objects with data structure requirements which are incompatible with data structure requirements associated with the recordset objects. The method and system communicate recordset objects from the active server page program to a recordset-dataset translation mechanism. The dataset objects communicate between the universal web-based active server page program environment and the recordset-dataset translation mechanism. Translating dataset objects to corresponding recordset objects occurs within the recordset-dataset translation mechanism for transmitting data within the dataset objects to the active server page program of the active server page framework.

Abstract: Processing performance data includes receiving performance data comprising quantitative data gathered according to at least one metric. The quantitative data is evaluated according to the at least one metric to generate at least one quantitative data rating. Performance data comprising client data gathered from a client is received and evaluated to generate at least one client data rating. Performance data comprising provider data gathered from a provider is received and evaluated to generate at least one provider data rating. The at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating are reported.

Abstract: Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.

Abstract: Managing performance metrics includes accessing a metric catalog comprising a number of metrics, where each metric is associated with a threshold value. A selection of a subset of metrics of the number of metrics is received, and a service is defined using the subset of metrics. Metric values describing performance of the service are determined, where each metric value corresponds to a threshold value associated with a metric of the subset of metrics. The metric values and the corresponding threshold values are compared, and the performance of the service is evaluated in accordance with the comparison.

Abstract: Reporting performance data includes receiving at least one client data rating generated from performance data comprising client data gathered from a client. At least one provider data rating generated from performance data comprising provider data gathered from a provider is received. The at least one client data rating and the at least one provider data rating to the client are reported.

Abstract: Processing performance data includes receiving performance data comprising quantitative data gathered according to at least one metric. The quantitative data is evaluated according to the at least one metric to generate at least one quantitative data rating. Performance data comprising client data gathered from a client is received and evaluated to generate at least one client data rating. Performance data comprising provider data gathered from a provider is received and evaluated to generate at least one provider data rating. The at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating are reported.