Patents by Inventor John T. Evans, Jr.

John T. Evans, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer-aided customer support system with bubble-up
    Patent number: 5301314
    Abstract: A computer-aided customer support system is described for rapidly retrieving stored documents useful in answering customer inquiries. A hierarchical index tree is used in which an indexing document is referenced at each level as the search proceeds down through the various tiers. Once the targeted document is retrieved and reviewed, the user is interrogated by the system as to the usefulness of the document in solving the customer's inquiry. Based on the response to this interrogation, the usefulness priority and location of this document within the tree structure are reevaluated.
    Type: Grant
    Filed: August 5, 1991
    Date of Patent: April 5, 1994
    Assignee: Answer Computer, Inc.
    Inventors: Rick L. Gifford, Elizabeth Anderson, Louise Kirkbride, John T. Evans, Jr.