Abstract: Concepts and technologies are disclosed herein for extracting and redacting sensitive information from audio. A call having audio and being associated with a customer can be received at a computing device, and the call can be routed to an agent device. During the call, the computing device can detect an impending disclosure of sensitive personal information of the customer. The computing device can generate, during the call, sensitive data that can correspond to the sensitive personal information. The sensitive data can be generated based on sensitive audio of the call. The computing device can provide modified audio to the agent device in real-time or non-real-time. The modified audio can include nonsensitive audio of the call and can omit the sensitive audio. The sensitive data can be provided to a call handling application that is in communication with the computing device and with the agent device.

Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract: Services are integrated by providing a first component of a service via a first user interface over a first communications channel using a first communications mode. A second component of the service is provided via a second user interface over a second communications channel using a second communications mode. The first component of the service and the second component of the service are provided continuously in a single session using a common rule set for user interface dialog management.

Abstract: A tank head including a plurality of input ports, a plurality of output ports, and a connection fitting is provided. The plurality of input ports are in direct communication with one another, the plurality of output ports are in direct communication with one another, and the connection fitting is capable of associating the tank head with a fluid tank. Ends of each one of the input and output ports within the pluralities are capable of being associated with a first end of a connection adapter.

Abstract: Services are integrated by providing a first component of a service via a first user interface over a first communications channel using a first communications mode. A second component of the service is provided via a second user interface over a second communications channel using a second communications mode. The first component of the service and the second component of the service are provided continuously in a single session using a common rule set for user interface dialog management.

Abstract: This invention relates to a modular purification system having a disposable sump assembly and an improved flow distribution plate. The system is readily adaptable to a variety of configurations without the need for repiping or replumbing of the installation, and lends itself to the use of multiple purification techniques.

Abstract: A method and apparatus provides a framework for specifying a multimodal application, such as an IVR, in a communication network. The framework provides a metalanguage that enables a programmer to specify a multimodal user interface using view logic, business rules using router logic, and integration with a backend enterprise system.

Abstract: Some embodiments of the present invention provide a modular fluid treatment assembly and method in which modules of the system each have a head that can be connected to one or more heads (of one or more other modules) in different configurations. In some embodiments, the relationship between a cartridge of the module and its corresponding head prevents fluid from entering between the cartridge and an external shell of the module. Also, some embodiments provide a module having a head with substantially concentric inlet and outlet ports in fluid communication with a cartridge coupled to the head.

Abstract: A system for disinfecting water in an ice-making machine having a water inlet for receiving an incoming stream of water, a supply of recirculating water, a reservoir for containing the supply of recirculating water, a transport conduit for transporting water from the reservoir, and an evaporator plate which receives water from the transport conduit and over which at least one of the incoming stream and the recirculating supply can flow to form ice. The system comprises a device for treating at least one of the incoming stream and the recirculating supply in the transport conduit before the water from either flows over the evaporator plate.