Patents by Inventor John Todd Zucker

John Todd Zucker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Internet customer service method and system
    Patent number: 7181418
    Abstract: An Internet customer service system (10) includes a product database (22) storing product data (24,26,28,30) associated with products available to a customer. The system (10) also includes an interface agent database (68) storing available interface agents (80) for interacting with the customer. The system (10) also includes a server (16) operable to access the product database (22) and display the product data (24,26,28,30) to the customer through interface web pages (18). The server (16) is further operable to access the interface agent database (68) and display the available interface agents (80) to the customer through the web pages (18). The system further includes a customer database (34) storing customer data (36) generated in response to displaying one or more profile screens (44) to the customer via the web pages (18). The customer database (34) also stores configured product data (54) generated in response to receiving selected product data (24,26,28,30) from the customer via the web pages (18).
    Type: Grant
    Filed: May 13, 2000
    Date of Patent: February 20, 2007
    Inventors: John Todd Zucker, Paul Cleaves, William Murrell, Colin Ashurst, Heikki Ahdekivi, John Hitcham, Jussi Jarrett, Jussi Tolvanen, Paula Brooks, Rachel Cartwright, Soren Bradbury, Tim Burdett