Patents by Inventor John Torrance

John Torrance has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Data integration system and method for presenting 360 customer views
    Publication number: 20030212654
    Abstract: A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360° viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate Customer Relationship Management (CRM) applications using a three-tier approach comprising deterministic correlation, heuristic correlation and historical correlation. The correlation rules are fully configurable and extensible.
    Type: Application
    Filed: January 23, 2003
    Publication date: November 13, 2003
    Inventors: Jonathan E. Harper, Benjamin R. Pope, Rufus Wavell, Jeffrey Barry, William P. Myers, Bipin Paracha, Patrick Handerhan, Eric Severson, Gary Foster, John Torrance