Abstract: In a general aspect, an approach to query specification includes processing a query by identifying one or more terms and validating the terms using a first corpus of media elements. The result of the validation is used to form a modified query. In some examples, identifying the one or more terms is based on a second corpus of media elements, which may include a different type of media than the first corpus. In some examples, the validating of the terms includes accepting input from a user according to parts of the elements of the first corpus presented to the user.

Abstract: In a general aspect, an approach to query specification includes processing a query by identifying one or more terms and validating the terms using a first corpus of media elements. The result of the validation is used to form a modified query. In some examples, identifying the one or more terms is based on a second corpus of media elements, which may include a different type of media than the first corpus. In some examples, the validating of the terms includes accepting input from a user according to parts of the elements of the first corpus presented to the user.

Abstract: Some general aspects of the invention relate to systems and methods for improving contact center agent performance, for instance, by integrating real-time call monitoring with speech analytics to present agents with information useful to the handling of the current calls. In some implementations, phonetically based speech analysis techniques are applied to process live audio streams to identify key words and/or phrases of relevance, based on which knowledge articles can be selectively presented to agents to drive more efficient business processes.

Abstract: Some general aspects of the invention relate to systems and methods for improving contact center agent performance, for instance, by integrating real-time call monitoring with speech analytics to present agents with information useful to the handling of the current calls. In some implementations, phonetically based speech analysis techniques are applied to process live audio streams to identify key words and/or phrases of relevance, based on which knowledge articles can be selectively presented to agents to drive more efficient business processes.

Abstract: A computer-implemented method provides access to multimedia content, which include units of content that include audio components. Meta data for the units of content is formed to an association of key phrases detected in the audio components and the units. In some examples, forming the meta data includes determining a candidate set of key phrases associated with the unit of multimedia and searching for the presence of the candidate key phrases in the audio components. Forming the meta data then includes forming data representing the presence of key phrases in the audio components.

Abstract: An approach to evaluating a person's speech skills includes automatically processing speech of a person and text some or all of which corresponds to the speech. In some examples, a job application procedure includes collecting speech from an applicant, and using text corresponding to the collected speech to automatically assess speech skills of the applicant. The text may include text that is presented to the applicant and the speech collected from the applicant can include the applicant reading the presented text.