Abstract: Systems, methods, and computer-readable storage media for location-aware call processing for routing a call to a provider are provided. A telephone call from an end-user communication device may be received. An indication of a first provider category may be identified. A first set of provider information may be processed based on the first provider category. A heat map may be generated to identify correlations between user information, location information, and/or provider information. An area proximate to a first location of an end-user communication device may be calculated. A second set of provider information may be identified based on the first location and/or the area proximate to the first location. A provider is selected based on rankings of the providers. A provider is selected based on the ranking, a telephone reference is determined for the selected provider, and a connection of a telephone call is facilitated to the selected provider.

Abstract: Systems, methods, and computer-readable storage media for location-aware call processing for routing a call to a provider are provided. A telephone call from an end-user communication device may be received. An indication of a first provider category may be identified. A first set of provider information may be processed based on the first provider category. A heat map may be generated to identify correlations between user information, location information, and/or provider information. An area proximate to a first location of an end-user communication device may be calculated. A second set of provider information may be identified based on the first location and/or the area proximate to the first location. A provider is selected based on rankings of the providers. A provider is selected based on the ranking, a telephone reference is determined for the selected provider, and a connection of a telephone call is facilitated to the selected provider.