Patents by Inventor Jon Augustus Arrowood

Jon Augustus Arrowood has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for providing coachable events for agents
    Patent number: 11310363
    Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
    Type: Grant
    Filed: April 12, 2021
    Date of Patent: April 19, 2022
    Assignee: Nice Ltd.
    Inventors: Robert William Morris, Jon Augustus Arrowood, Brett Victor Forman
  • SYSTEMS AND METHODS FOR PROVIDING COACHABLE EVENTS FOR AGENTS
    Publication number: 20210360107
    Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
    Type: Application
    Filed: April 12, 2021
    Publication date: November 18, 2021
    Applicant: Nice Ltd.
    Inventors: Robert William Morris, Jon Augustus Arrowood, Brett Victor Forman
  • Systems and methods for providing coachable events for agents
    Patent number: 11005994
    Abstract: A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
    Type: Grant
    Filed: May 14, 2020
    Date of Patent: May 11, 2021
    Assignee: Nice Ltd.
    Inventors: Robert William Morris, Jon Augustus Arrowood, Brett Victor Forman