Patents by Inventor Jon J. Capetz

Jon J. Capetz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for customer experience management
    Patent number: 8527310
    Abstract: A customer experience management capability is disclosed. The customer experience management is configured to create a prioritized improvement action plan with regard to the customer experience of a customer of a service provider across all or part of the lifecycle of the relationship of the customer with the service provider.
    Type: Grant
    Filed: July 22, 2011
    Date of Patent: September 3, 2013
    Assignee: Alcatel Lucent
    Inventors: Jon J. Capetz, Ann Marie Vega, John Brame, Steven Blackshaw