Abstract: A wind turbine rotor includes an axle, a plurality of primary blades disposed at regular intervals around the axle, and a plurality of secondary blades disposed around the axle between primary blades of the plurality of primary blades. Each secondary blade of the plurality of secondary blades is smaller than each primary blade of the plurality of primary blades.

Abstract: A wind turbine rotor includes an axle, a plurality of primary blades disposed at regular intervals around the axle, and a plurality of secondary blades disposed around the axle between primary blades of the plurality of primary blades. Each secondary blade of the plurality of secondary blades is smaller than each primary blade of the plurality of primary blades.

Abstract: A wind turbine rotor includes an axle, a plurality of primary blades disposed at regular intervals around the axle, and a plurality of secondary blades disposed around the axle between primary blades of the plurality of primary blades. Each secondary blade of the plurality of secondary blades is smaller than each primary blade of the plurality of primary blades.

Abstract: A wind turbine rotor includes an axle, a plurality of primary blades disposed at regular intervals around the axle, and a plurality of secondary blades disposed around the axle between primary blades of the plurality of primary blades. Each secondary blade of the plurality of secondary blades is smaller than each primary blade of the plurality of primary blades.

Abstract: A call routing system stores includes a processor that retrieves account information from a storage and identifies a previously provided telecommunications service that was provided to the party based on the account information. The processor restricts access to telecommunications services based on the identified previously provided telecommunications service and determines additional telecommunications services, distinct from the previously provided telecommunications service, desired by the party. The processor receives a selection from the party of the additional telecommunications services and processes a service request from the party based upon the selection by the party. A routing element suppresses routing of the call to a service center that provides the previously provided telecommunications service that was provided to the party, and routes the call to a service center that provides the additional telecommunications services selected by the party.

Abstract: A controller (104) for managing operations of a communication network has a communication element (202) for monitoring data traffic of an IP address in the communication network and for controlling operations of the communication network, a memory for storage (204), and a processor (206) for controlling operations of the communication element, and the memory. The processor is programmed to select (302) an IP (Internet Protocol) address to analyze, monitor (304) for the effects of malicious software originating from the IP address utilized by one or more customers, detect (306) a suspected malicious event, and restrict (312) Internet access to one or more customers suspected of interrupting service of the communication network.

Abstract: A call routing system stores includes a processor that retrieves account information from a storage and identifies a previously provided telecommunications service that was provided to the party based on the account information. The processor restricts access to telecommunications services based on the identified previously provided telecommunications service and determines additional telecommunications services, distinct from the previously provided telecommunications service, desired by the party. The processor receives a selection from the party of the additional telecommunications services and processes a service request from the party based upon the selection by the party. A routing element suppresses routing of the call to a service center that provides the previously provided telecommunications service that was provided to the party, and routes the call to a service center that provides the additional telecommunications services selected by the party.

Abstract: A customer-agent routing system (102) has a memory (102B) for storage, and a processor (102A) for controlling operations of the memory. The processor is programmed to retrieve (210) from the memory historical information about a calling party, restrict (212) access to one or more of a plurality of services according to the retrieved historical information, and process (218) a service request from the calling party according to the restricted services.

Abstract: A server for automatically handling dial-up connectivity problems via a voice connection can include a controller to interface with a caller during a voice call, query a network operations center using a data connection to determine whether a dial-up number associated with the caller and received by the server is out of service, and present alternative dial-up numbers during the voice call without prompting the caller for further information. Other embodiments are disclosed.

Abstract: A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.

Abstract: A customer-agent routing system (102) has a memory (102B) for storage, and a processor (102A) for controlling operations of the memory. The processor is programmed to retrieve (210) from the memory historical information about a calling party, restrict (212) access to one or more of a plurality of services according to the retrieved historical information, and process (218) a service request from the calling party according to the restricted services.

Abstract: A controller (104) manages operations of a communication network (101). The controller has a communication element (202) for monitoring data traffic in the communication network and for controlling operations of the communication network, a memory (204) for storage, and a processor (206) for controlling operations of the communication element, and the memory. The processor is programmed to monitor (302) the communication network for the effects of malicious software, detect (304) a suspected malicious event, record (306) the suspected malicious event, restrict (308) Internet access to one or more customers suspected of having infected terminal equipment interrupting service of the communication network, and notify (310) said one or more customers of the restricted Internet access.

Abstract: A configurable interactive voice response messaging control and monitoring system (10) includes a user interface (16) enabling a dynamic selection of groups based on one or more among area codes, interactive voice response system locations, or call types, a database (18) containing a status of override messages accessible by the user interface, and an interactive voice response system (14) coupled to the database for playing override messages as dynamically controlled by criteria set in the database. The system can further include a network operating center (NOC) (26) coupled to the database for monitoring the status of override messages. The NOC can also be coupled to an enterprise telecom system (28) enabling monitoring of the status of override messages by one or more call centers (31, 32, 33) coupled to the enterprise telecom system. Note, override messages can also be controlled by responses to API triggers where an outage condition exists.

Abstract: A wireless access point locator (108) operating as an interactive voice response (UVR) system has a memory (108B), and a processor (108A). The processor is programmed to locate (204) one or more wireless access points in response to a request from a calling party (102), and submit (212) to the calling party one or more locations corresponding to one or more wireless access points found in the locating step.

Abstract: A survey system (102) interfaced with one or more service centers (108A-N) has a memory (102B), and a processor (102A). The processor is programmed to intercept (202) a calling party prior to the calling party accessing a service center, inform the calling party of a survey request, receive (208) from the calling party acceptance or rejection of the survey request, transfer (206) the calling party to the service center, and engage (214) the calling party in a survey after the calling party completes one or more tasks at the service center so long as said calling party chose to accept the survey request.

Abstract: In a call transfer system (110) a computer program can transfer a calling party (102A) communicating with a first agent (106A) at a first communication switch when said first communication switch does not support automated call transfers. The computer program includes instructions for receiving (212) a call from the first agent, selecting (224) a second agent (106B) at a second communication switch according to a request received from the first agent, connecting (226-228) the second agent at the second communication switch with one or more of a group of parties comprising the calling party and the first agent, and activating automated call transfers at the second communication switch.