Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Enabling handoffs between WiFi networks and cellular data networks for mobile devices. Utilizing a WiFi Fixer or Zombie Fixer to interact with a special platform to enable handoffs of calls between cellular data and WiFi.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: Conversion of communications from a first device over a firsts communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Conversion of communications from a first device over a firsts communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: A message retrieval subsystem comprises a voice extensible mark-up language browser, a message server, and a message library. The VXML browser is configured with an application programming interface that enables a subscriber of a distributed voice messaging service to request a stored message. The message server receives a request to open a connection from a client process operative on the voice extensible mark-up language browser, spawns a thread to enable the connection, uses the thread to queue one or more subscriber requests for respective blocks of audio information, removes and processes the one or more subscriber requests, and uses the thread to forward a retrieved block of audio information to a subscriber. The message library is coupled to the message server and interposed between the message server and a common message store. The upper library isolates the VXML browser from a streaming protocol used to access the stored message.

Abstract: A voice mail system that allows for the delivery of voice messages by chunks, thereby optimizing the delivery of the information. When a subscriber attempts to listen to his or her voice mail message, the header information for the first voice mail message is down loaded and played back to the subscriber. While the subscriber listens to the header information, the next two blocks of data of the voice message are downloaded. Upon the completion of the playback of the header information, the first two blocks of the voice mail message are available for playback and the first block is immediately available for playback. As the subscriber listens to the voice mail message subsequent blocks of the first voice mail message, and optionally header information and blocks of subsequent voice mail messages are simultaneously down loaded.

Abstract: An enhanced Voice eXtensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server is adapted to invoke a voicemail service of the distributed voicemail system and adapted to render at least a first portion of a Voice eXtensible Markup Language (VXML) page. An application server, which is in communication with the media server, is adapted to generate a VXML page and provide the VXML page to the media server. The XVML page has a tag embedded therein, and the media server processes the tag. A voicemail-account monitorer, which monitors at least a portion of the voicemail system, is invoked by the media server processing the tag.

Abstract: The provision of various video based services and the playback of the video content associated with such services is delivered over a wireless network and controlled by the provision of various control functions that can be actuated by the user. The controlled playback can be implemented on a system level, in which the delivery of the video content is controlled in response to receiving control actuation signals from a receiver device or can be implemented at the receiver device level by storing the video content and controlling the rendering of the content based on user actuations. In either implementation, the playback control can include pausing, stopping, fast-forwarding, rewinding, reversing, fast-reversing and skipping of the video content.

Abstract: The playback of video content delivered over a wireless network can be controlled by the provision of various control functions that can be actuated by the user. The controlled playback can be implemented on a system level, in which the delivery of the video content is controlled in response to receiving control actuation signals from a receiver device or can be implemented at the receiver device level by storing the video content and controlling the rendering of the content based on user actuations. In either implementation, the playback control can include pausing, stopping, fast-forwarding, rewinding, reversing, fast-reversing and skipping of the video content.

Abstract: A telecommunications system that supports the provision of video messaging to certain user devices, based on the calling line identifier or ANI associated with the user devices. Based on the CLID or the ANI, as well as user selected options, network configurations and status, and class-of-service characteristics, the telecommunications systems can revise the manner in which content is provided to the user equipment. Variations in the content provision include providing synchronized audio and video content, audio content only, video content only, video content with closed-captioning and closed-captioning only.

Abstract: Video content is delivered in a bandwidth efficient manner to a destination device. The video content is analyzed and a compression operation is performed on the video content prior to delivery to the destination device. Any audio associated with the video content is maintained in synchronization with the video content. The compression of the video can be performed in a variety of manners including single transmission of static frames, combining substantially similar frames so that only a single frame representing the combination is transmitted, and only transmitting dynamically changing or active portions of the video content.

Abstract: A telecommunications system that supports the provision of video messaging, yet maintains compatibility and operation with user equipment that is not capable of processing, receiving or rendering video content. Based on the type of user equipment, as well as user selected options, network configurations and status, and class-of-service characteristics, the telecommunications systems can revise the manner in which content is provided to the user equipment. Variations in the content provision include providing synchronized audio and video content, audio content only, video content only, video content with closed-captioning and closed-captioning only.

Abstract: The user interface to a video based telecommunications system is enriched by the provision of multi-media user interfaces. The user interface may include active video portions along with instructional audio or may be icons or thumbnails representing available video information. Menu structures can be animated by changing the color or characteristics of the menu items in synchronization with the audio information and responsive to actions taken by the user.

Abstract: Video content is delivered in a bandwidth efficient manner to a destination device. The video content is analyzed and a compression operation is performed on the video content prior to delivery to the destination device. Any audio associated with the video content is maintained in synchronization with the video content. The compression of the video can be performed in a variety of manners including single transmission of static frames, combining substantially similar frames so that only a single frame representing the combination is transmitted, and only transmitting dynamically changing or active portions of the video content.

Abstract: A telephone system architecture enabling various components of a video based telephone system to be distributed geographically yet operates as a seamlessly integrated system. A transcoding gateway provides an interface to a third generation wireless network and received video messages in a plurality of formats. These video messages are converted to a single format and provided to the video media server. The video media server can store the video messages in a message store, separated as a video component and an audio component. The entire video message can be provided to compatible equipment over the third generation wireless network. For non-compatible equipment, the audio component of the video messages can be provided.

Abstract: A health monitor subsystem detects and responds to faults within a geographically disperse voice messaging system. The health monitor subsystem comprises agent, manager, interface, and common processes. The agent process monitors a respective voice messaging system component operative on the host. The manager process monitors and manages detected faults on the host. The interface process exposes a status responsive to the host. The common process monitors and manages a platform of hosts. The health monitor subsystem enables monitoring at the component, host, and platform levels.

Abstract: Processing is allocated within a distributed telecommunications at two levels—the component level and the process level. At the component level, a virtual switch is employed to route service requests to one of a group of components that are configured to process the service request. The decision can be made autonomously by the virtual switch or entirely based on information provided by the component or even by a combination of both. At the process level, each component establishes multiple instances of the serving process and then selects one instance to process the service requests. The component monitors the processing burden of the instance of the process and if a degradation in performance is anticipated, the component selects an alternative instance of the serving process to handle subsequent requests.