Patents by Inventor Jon Rauschenberger

Jon Rauschenberger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CALL CENTER WITH FEDERATED COMMUNICATIONS
    Publication number: 20120114112
    Abstract: A system including an agent information system configured to expose agent information federated from a service provider; a communication interface configured to receive a call; and a computer coupled to the agent information system and the communication interface. The computer can be configured to determine an agent to receive the call in response to the agent information; and route the call to the agent.
    Type: Application
    Filed: October 4, 2011
    Publication date: May 10, 2012
    Inventors: Jon Rauschenberger, Michael Greenlee