Abstract: An information gathering system has a server connected to a network, the server having a processor and a coupled data repository, with software executing on the processor from a non-transitory medium providing system intelligence, and a plurality of computerized communication devices coupled to the network, each having a microphone, a speaker, a GPS capability reporting geographic location, and a display screen, each computerized communication device executing coded instructions providing local intelligence at least presenting interactive interfaces to users of the devices, the users enabled to record an audio or audio-video input to the server. The server receives a report of an event occurring at or near a specific geographic location, determines computerized communication devices reporting geographic location within a predetermined distance from the specific geographic location, and messages users of the second computerized communication devices, eliciting input regarding the event.

Abstract: An information-sharing system has a server connected to a network, the server having a processor and a coupled data repository, with software executing on the processor from a non-transitory medium providing system intelligence, a plurality of computerized communication devices coupled to the network, each having a microphone, a speaker, and a display screen, each executing coded instructions providing local intelligence at least presenting interactive interfaces to a user. The user is enabled by the coded instructions executing at the computerized communication device to record an audio or audio-video input which the system, by use of natural language processing, determines to be either a voice command or a Shout, as a situational report local to the user, and if the enunciation is determined to be a Shout is transmitted to the Server, where it is processed and transmitted to other users according to determinations made by the server intelligence.

Abstract: An information-sharing system has a server connected to a network, the server having a processor and a coupled data repository, with software executing on the processor from a non-transitory medium providing system intelligence, a plurality of computerized communication devices coupled to the network, each having a microphone, a speaker, and a display screen, each executing coded instructions providing local intelligence at least presenting interactive interfaces to a user. The user is enabled by the coded instructions executing at the computerized communication device to record an audio or audio-video input which the system, by use of natural language processing, determines to be either a voice command or a Shout, as a situational report local to the user, and if the enunciation is determined to be a Shout is transmitted to the Server, where it is processed and transmitted to other users according to determinations made by the server intelligence.

Abstract: Packaging is disclosed. The packaging may include a charging element to charge an electronic device contained within the packaging. The charging may be performed by inductive charging. The packaging may include a magnet to position and retain an item within the packaging. The packaging may include protective surfaces formed of microfiber to help protect an item contained therein. The microfiber may be debossed around its periphery to minimize interruption between the microfiber and an underlying surface to which it is applied.

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.