Abstract: A method for improving service to a user encountering a language barrier. The user may encounter a language barrier when speaking to an agent or using a computer application of an organization. The user may use a VR headset to translate its request for assistance into a language used at the organization and transmit the translated request to an AI virtual assistant. The AI virtual assistant may confirm its understanding of the user's request, determine an agent in a team in the organization that can assist the user, and transfer the user to that agent. The user and the agent may each speak in a language in which they are proficient, even though the other is not proficient in that language, to resolve the user's request. An API may integrate the AI virtual assistant with the VR headset to facilitate real-time communication between the user and the agent.

Abstract: A system is provided for multi-unit automation and access control for multi-family housing. Individual housing units have an associated control hub in communication with a remotely disposed system controller. Various sensors and effectors within the individual housing units may communicate with a corresponding hub, which may provide message regularization to facilitate interoperability of a wide array of sensors and effectors with the system controller. Both management representatives of the multi-family housing operator and residents may access the system controller via electronic devices such as smartphones. Thus, a resident and/or management representative may control effectors such as smart locks and may monitor sensors such as leak sensors or smoke alarms. Corrective maintenance work orders may be automatically generated to maintain an infrastructure of the multi-family housing in a desired condition and permit limited access to housing units for maintenance workers.

Abstract: A method for improving service to a user encountering a language barrier. The user may encounter a language barrier when speaking to an agent or using a computer application of an organization. The user may use a VR headset to translate its request for assistance into a language used at the organization and transmit the translated request to an AI virtual assistant. The AI virtual assistant may confirm its understanding of the user's request, determine an agent in a team in the organization that can assist the user, and transfer the user to that agent. The user and the agent may each speak in a language in which they are proficient, even though the other is not proficient in that language, to resolve the user's request. An API may integrate the AI virtual assistant with the VR headset to facilitate real-time communication between the user and the agent.

Abstract: A method for improving service to hearing impaired customers who may be located remotely from a brick-and-mortar location of an organization. The customer may use a VR headset to translate a request for assistance from sign language into text. The VR headset may transmit the text of the request to an AI virtual assistant. An API may integrate the AI virtual assistant with the VR headset. The AI virtual assistant may confirm its understanding of the request with the customer, determine a team in the organization that can assist the customer, and transfer the customer to an agent in the team that does not know sign language. The API may integrate the AI virtual assistant with the VR headset to conduct real-time communication between the customer who is communicating with sign language and the agent who is communicating with speech or text to resolve the request.

Abstract: A method for improving service to hearing impaired customers at a brick-and-mortar location of an organization. The customer may use a virtual reality (“VR”) headset to translate a request for assistance from sign language into text. The VR headset may transmit the text of the request to an artificial intelligence (“AI”) virtual assistant. An application programming interface (“API”) may integrate the AI virtual assistant with the VR headset. The AI virtual assistant may confirm its understanding of the request with the customer, determine a team in the organization that can assist the customer, and transfer the customer to an agent in the team that does not know sign language. The API may integrate the AI virtual assistant with the VR headset to conduct real-time communication between the customer who is communicating with sign language and the agent who is communicating with speech or text to resolve the request.

Abstract: A system is provided for multi-unit automation and access control for multi-family housing. Individual housing units have an associated control hub in communication with a remotely disposed system controller. Various sensors and effectors within the individual housing units may communicate with a corresponding hub, which may provide message regularization to facilitate interoperability of a wide array of sensors and effectors with the system controller. Both management representatives of the multi-family housing operator and residents may access the system controller via electronic devices such as smartphones. Thus, a resident and/or management representative may control effectors such as smart locks and may monitor sensors such as leak sensors or smoke alarms. Corrective maintenance work orders may be automatically generated to maintain an infrastructure of the multi-family housing in a desired condition and permit limited access to housing units for maintenance workers.