Patents by Inventor Jonathan Golm

Jonathan Golm has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for personalized services network call center
    Patent number: 8462927
    Abstract: A networking system and method for assisting a user. The system includes a call center with a plurality of representatives. The user establishes communication with one of the representatives and communicates a problem to the representative. The representative enters the problem into a database including a plurality of affiliates and affiliate information. The database identifies an assistance category and prioritizes a list of affiliates as a function of the affiliate information, the assistance category and the user's information. The representative and the user then select one of the affiliates, and the representative sends the user's information to the selected affiliate. After the referral, the representative follows up with the user to ensure that the service provided by the affiliate was satisfactory.
    Type: Grant
    Filed: July 7, 2011
    Date of Patent: June 11, 2013
    Assignee: Lutheran Homes of Michigan, Inc.
    Inventors: David Gehm, Lynn Zuellig, Jonathan Golm, John Cesarz
  • SYSTEM AND METHOD FOR PERSONALIZED SERVICES NETWORK CALL CENTER
    Publication number: 20120008762
    Abstract: A networking system and method for assisting a user. The system includes a call center with a plurality of representatives. The user establishes communication with one of the representatives and communicates a problem to the representative. The representative enters the problem into a database including a plurality of affiliates and affiliate information. The database identifies an assistance category and prioritizes a list of affiliates as a function of the affiliate information, the assistance category and the user's information. The representative and the user then select one of the affiliates, and the representative sends the user's information to the selected affiliate. After the referral, the representative follows up with the user to ensure that the service provided by the affiliate was satisfactory.
    Type: Application
    Filed: July 7, 2011
    Publication date: January 12, 2012
    Inventors: David Gehm, Lynn Zuellig, Jonathan Golm, John Cesarz