Abstract: A method of knowledge sharing using a computer system is provided. The method includes: receiving a question electronically submitted by a user; forwarding the question and at least one response option to at least one expert using a first computer interface; monitoring selected response options from the at least one expert; and selectively presenting the selected response options to the user using a second computer interface.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Abstract: A page-ranking method includes mining a portion of content of a user workstation which is connectable to a network to detect references to pages of the network. The pages may be ranked based on the detected references.

Abstract: A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket generated with different views where only a relevant view of the different views is provided to each particular user.

Abstract: A method for creating and using a short-hand interpretation dictionary in a collaboration environment includes creating or editing a document in a collaboration environment, said document comprising at least one short-hand notation; and replacing the at least one short-hand notation with an interpretation from at least one short-hand dictionary.

Abstract: A system for implementing search- and retrieval-compatible data obfuscation includes an annotator that annotates data, metadata, and relationships thereof that are privacy sensitive according to privacy policies. The system also includes an indexing server that indexes the annotated data according to the policies that specify rules for controlling access to the data. The system also includes an obfuscation server for serving user requests for data search and retrieval, and specifies data entitlement and access rights for the users by applying the privacy policies to user profiles. In response to receiving a search request from a user, the obfuscation server forwards the search terms in the request, along with a privacy level determined from a corresponding user profile and the policies, to a search engine that searches indices of a database having the privacy level in the request, and returning to the user only the results which match the search terms and the privacy level.

Abstract: Techniques are provided for globalizing handling of service management items. The techniques include obtaining a service management item in a language convenient to a first of two or more actors, translating the service management item into a language-neutral format to obtain a language-neutral service management item, applying one or more annotators to the service management item, translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item, and routing the translated service management item to the second of two or more actors. Techniques are also provided for generating a database of service management items in a language-neutral format.

Abstract: A method for modifying knowledge documents, includes: retrieving an authored document per a client request; wiki-fying a copy of the retrieved authored document; accepting client comments into the wiki-fied authored document, while maintaining the integrity of the authored documents; notifying one or more authors of the authored document of the client comments in the wiki-fied copy of the authored document; modifying the authored document based on the determination of the one or more authors to the validity of the client comments; and replacing the authored document with the modified authored document.

Abstract: A graphical user interface for allowing an end-user to navigate and edit a hierarchy of objects and relationships is disclosed. The user can add or remove patent and children data objects to or from the view by clicking on a given node, allowing the hierarchy to be examined to any desired level of detail. The user can drag-and-drop nodes from a palette to add new nodes to the database. Similarly, the user can add new relationships by drawings a link between two nodes in the view. The user can delete objects or relationships by clicking on them. The user can modify objects or relationships by clicking on them and changing their properties. The graphical user interface automatically scales and re-adjusts to accommodate the modified object relationships.

Abstract: Documents returned by a search engine may be good keyword matches to the search query terms, but may not historically have been very effective in addressing user needs. Documents which have historically been effective in addressing user needs are said to have high efficacy. Disclosed are methods that try to assess the beginning and ending of user search sessions, assume that documents that are the last document looked at are those with the highest efficacy, and incorporate this notion of efficacy in returning-search results.

Abstract: A method and system for generating problem resolution flowcharts, whereby users do not author flowcharts directly but instead author a dependency matrix of questions and answers related by state or underlying problem cause. After creation of a matrix of questions and answers, a corresponding flowchart is then calculated based on the information in the dependency matrix, and also based on the likelihood of the various problems and their causes. The probabilities of problems and their causes may be estimated or may be calculated from historical data accumulated by use of the flow chart, or some combination of the two. These probabilities are incorporated into the answer cells of the dependency matrix. The resulting flowchart is tested and evaluated, and the results of testing and evaluation are used to make modifications in the matrix of questions and answers.

Abstract: Disclosed is a system and method for optimizing submission of output jobs to a network of output devices, using an output job manager to assign jobs to devices. The assignments are done automatically, based on policies associated with users, output devices, organizations responsible for the output devices, and the system as a whole. User output preferences are expressed as one or more user policies. System and organizational constraints associated with users and output devices and the managing of groups of output devices are also expressed as policies. An optimizing scheduler calculates tradeoffs between user preferences, and factors in constraints to optimize submission of jobs to output devices, and to optimize use and wait times on the output devices.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Abstract: Methods and apparatus are provided for automatically detecting spelling errors in one or more documents, such as documents being processed for the creation of a lexicon According to one aspect of the invention, a spelling error is detected in one or more documents by determining if at least one given word in the one or more documents satisfies a predefined misspelling criteria, wherein the predefined misspelling criteria comprises the at least one given word having a frequency below a predefined low threshold and the at least one given word being within a predefined edit distance of one or mote other words in the one or more documents having a frequency above a predefined high threshold; and identifying a given word as a potentially misspelled word if the given word satisfies the predefined misspelling criteria

Abstract: Methods and apparatus are provided for performing spelling corrections using one or more variant hash tables. The spelling of at least one candidate word is corrected by obtaining at least one variant dictionary hash table based on variants of a set of known correctly spelled words, wherein the variants are obtained by applying one or more of a deletion, insertion, replacement, and transposition operation on the correctly spelled words; obtaining from the candidate word one or more lookup variants using one or more of the deletion, insertion, replacement, and transposition operations; evaluating one or more of the candidate word and the lookup variants against the at least one variant dictionary hash table; and indicating a candidate correction if there is at least one match in the at least one variant dictionary hash table.

Abstract: Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as “active content,” by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Abstract: The invention enables server administrators (SAs) to improve their productivity and performance. With the methods and systems described herein, the prior art needed to search for appropriate tools for appropriate tasks is minimized and/or eliminated. Easier scripting and automation that does not require implementation across tools is provided. A consistent logical place is provided for all resources to be used. Standardization of tools enables improvements in service quality. Tools may be provided using one unambiguous authoritative data model, which eliminates data inconsistencies between sources. With the invention, updates to service delivery clients may be delivered more quickly. The invention also reduces costs for developing, deploying, and maintaining a tightly integrated service delivery client. Integration may be provided from the bottom up rather than after the fact.

Abstract: A page-ranking method includes mining a portion of content of a user workstation which is connectable to a network to detect references to pages of the network. The pages may be ranked based on the detected references.

Abstract: A method and apparatus are disclosed for facilitating coinless transactions by rounding a fractional transaction cost up or down to a whole-unit amount. A fractional transaction cost is rounded up or down to a whole-unit amount based on a generated random number that ensures fairness to both buyers and sellers, over time. If a transaction purchase price is N.C units, where N is any non-negative integer and C is an integer between 0 and 99 indicating the fractional cost between 0 and 0.99, then a buyer will be charged N+1 units with a probability of p equal to C/100 and N units with a probability of 1?p. The random number generation process can ensure that the rounding process does not favor buyers or sellers, for example, by (i) incorporating a buyer-provided offset, or (ii) having the generation of the random number performed or supervised by a trusted third party.

Abstract: A self-organizing personal file system is disclosed that evaluates the “importance” of terms and phrases in a document in a personal corpus relative to usage in a reference corpus. A personalized term weighting scheme assigns a weight to terms or phrases based on the frequency of occurrence of the corresponding term or phrase in a reference corpus. The personalized term weighting for a given term or phrase can be used to store and access documents containing the corresponding term or phrase in the spatial file system and provides coordinates in a spatial file system, for one or more documents containing the corresponding term or phrase. The location of a given document in a file space may be specified by the relative frequency distribution of the stems of its significant terms or phrases compared to the occurrence of such terms or phrases in a reference corpus.