Patents by Inventor Jonathan Leonard Da Silva

Jonathan Leonard Da Silva has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated messaging
    Patent number: 11102624
    Abstract: Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient.
    Type: Grant
    Filed: June 4, 2018
    Date of Patent: August 24, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Ryan Christopher Rapp, Douglas Vincent O'Dell, Kathryn Lynn Parker, Jonathan Leonard Da Silva, Ian Michael Menzies, Christo Frank Devaraj, David Michael Rowell
  • Recording and replay of support sessions for computing devices
    Patent number: 10445051
    Abstract: Improved systems and methods for remote support for computing devices are provided in which live support sessions may be recorded for later playback. When these recorded support sessions are replayed, the control inputs generated during the original support session may be delivered to the user computing device to perform the same operations as in the original support session.
    Type: Grant
    Filed: March 27, 2014
    Date of Patent: October 15, 2019
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Prasanna Subash, Jonathan Leonard Da Silva, Ian W. Freed
  • AUTOMATED MESSAGING
    Publication number: 20180310144
    Abstract: Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient.
    Type: Application
    Filed: June 4, 2018
    Publication date: October 25, 2018
    Inventors: Ryan Christopher Rapp, Douglas Vincent O'Dell, Kathryn Lynn Parker, Jonathan Leonard Da Silva, Ian Michael Menzies, Christo Frank Devaraj, David Michael Rowell
  • Automated messaging
    Patent number: 9992642
    Abstract: Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient.
    Type: Grant
    Filed: December 29, 2015
    Date of Patent: June 5, 2018
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Ryan Christopher Rapp, Douglas Vincent O'Dell, III, Kathryn Lynn Parker, Jonathan Leonard Da Silva, Ian Michael Menzies, Christo Frank Devaraj, David Michael Rowell