Patents by Inventor Jonathan P. McIntosh

Jonathan P. McIntosh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 7788102
    Abstract: A system, method, and computer readable medium for providing third party verification data files to entities authorized to access said data files using a third party verification system, comprises obtaining a data file identifier of said data file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.
    Type: Grant
    Filed: July 17, 2008
    Date of Patent: August 31, 2010
    Assignee: West Corporation
    Inventor: Jonathan P McIntosh
  • Patent number: 7716055
    Abstract: A verification system for verifying that a consumer seeking to conduct a transaction with a merchant using an account is authorized to use the account. A voice response unit records a voice print of the customer, e.g. when the account is established, and associates the voice print with the customer account. In a subsequent transaction, such as where a customer changes telecommunications provider, the customer voice print is used to verify that a voice approval given by the customer is in fact from the customer.
    Type: Grant
    Filed: October 5, 2006
    Date of Patent: May 11, 2010
    Assignee: West Corporation
    Inventors: Jonathan P. McIntosh, Terrance Currey
  • Patent number: 7703104
    Abstract: Systems, methods, and computer-readable media of enrolling conferees to receive conferencing services. Methods to achieve the foregoing can comprise: receiving a request from the conference call host to enroll in conferencing services; receiving data representing a unique identifier relating to the conference call host; providing data representing access information to the enrolled conference call host, wherein the given conference call host can request access to a given conference call using the access information; and configuring a component of a system related to supporting the conference call to connect the conference call host directly to the conference call in response to recognition of the access information of and the unique identifier in a communication from the conference call host.
    Type: Grant
    Filed: March 29, 2004
    Date of Patent: April 20, 2010
    Assignee: West Corporation
    Inventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
  • Patent number: 7617280
    Abstract: Methods for entering hosts and participants into new or existing conference calls. The method can include receiving a call from a given caller at a VRU. The caller may be either a conference host or participant. The VRU obtains a conference code from the caller and forwards it to a proxy server, along with a request to the proxy server to enter the given caller into a conference call. The proxy server determines that the request from the VRU relates to conferencing services, and forwards the request from the VRU to a conference management system (CMS). The CMS determines whether the given caller is a conference host or a participant, and determines whether a participant has called in before the given caller and has provided a conference code that is related to the conference code entered by the given caller.
    Type: Grant
    Filed: March 31, 2004
    Date of Patent: November 10, 2009
    Assignee: West Corporation
    Inventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
  • Patent number: 7583657
    Abstract: The present invention is generally related to conference calls and more specifically, to methods and apparatus for conducting conference calls using a conference system adapted to operated between a circuit-switched network and a packet-switched network. In one embodiment, a method for conducting conference calls using a conferencing system is disclosed. In another embodiment, a conferencing system is disclosed.
    Type: Grant
    Filed: March 31, 2004
    Date of Patent: September 1, 2009
    Assignee: West Corporation
    Inventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
  • Patent number: 7533024
    Abstract: A system, method, and computer readable medium for providing third party verification data files to entities authorized to access said data files using a third party verification system, comprises obtaining a data file identifier of said data file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.
    Type: Grant
    Filed: March 29, 2007
    Date of Patent: May 12, 2009
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 7474634
    Abstract: Methods, systems, and computer-readable media for admitting conferees into a conference call. Methods to achieve the foregoing can comprise: receiving a request from the conferee for access to the conference call; obtaining data representing a unique identifier associated with the conferee; matching the data representing the unique identifier with data representing an identifier that was previously associated with the conferee; and connecting the conferee directly to the given conference call.
    Type: Grant
    Filed: March 29, 2004
    Date of Patent: January 6, 2009
    Assignee: West Corporation
    Inventors: Craig A. Webster, Kevin L. Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P. McIntosh
  • Patent number: 7457754
    Abstract: A third party verification system, method, and computer readable medium comprising a voice response unit in communication with at least a first party, said voice response unit configured to automatically elicit information in the form of a vocal response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party, and a voice print server in communication with said voice response unit, said voice print server configured to receive and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party.
    Type: Grant
    Filed: March 28, 2007
    Date of Patent: November 25, 2008
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 7225133
    Abstract: Providing third party verification data files to entities authorized to access said data files using a third party verification system comprises verifying authorization to access said third party verification system, obtaining a data file identifier of said date file stored in said verification system, searching and retrieving said data file corresponding to said data file identifier, and transmitting said data file to said authorized entity.
    Type: Grant
    Filed: August 31, 2005
    Date of Patent: May 29, 2007
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 7206746
    Abstract: A verification system for obtaining, storing, and providing access to information regarding a commitment or position of an individual or entity. In one embodiment, the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
    Type: Grant
    Filed: February 5, 2005
    Date of Patent: April 17, 2007
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 7203653
    Abstract: A computer based verification retrieval system comprises a communication network to facilitate communication between a first computer and a data access computer, a data access computer connected to said communication network, said data access computer configured to serve as an interface for said first computer and transmit said verification over said communication network to said first computer, and a data storage computer in communication with said data access computer, said data storage computer configured to store said verification and provide said verification to said data access computer upon request.
    Type: Grant
    Filed: August 31, 2005
    Date of Patent: April 10, 2007
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 7130800
    Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
    Type: Grant
    Filed: June 27, 2002
    Date of Patent: October 31, 2006
    Assignee: West Corporation
    Inventors: Terrance M. Currey, Jonathan P. McIntosh
  • Patent number: 6990454
    Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity is provided. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
    Type: Grant
    Filed: November 1, 2001
    Date of Patent: January 24, 2006
    Assignee: West Corporation
    Inventor: Jonathan P. McIntosh
  • Patent number: 6965664
    Abstract: Automated system, method, and computer-readable medium for enabling at least one given caller, who may be either a hearing caller or a hearing-impaired caller, to access functionality associated with at least one resource, such as via a telephone number made available to both hearing callers and hearing-impaired callers. The automated systems can comprise at least one computer-based subsystem adapted at least to receive a call from the given caller; issue at least a first prompt in a first format that requests at least a first response; receive a response after issuing the prompt and the at least further prompt; and route the call so as to provide the given caller access to the at least one resource depending on an analysis of the response. The system can include platforms (specialized or standard) for handling transactions with either the hearing caller or the hearing-impaired caller. Methods and computer-readable media for executing these methods are also disclosed.
    Type: Grant
    Filed: June 25, 2003
    Date of Patent: November 15, 2005
    Assignee: West Corporation
    Inventors: Jonathan P. McIntosh, Craig A. Webster, David W. Wearne
  • Publication number: 20020111809
    Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity is provided. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
    Type: Application
    Filed: November 1, 2001
    Publication date: August 15, 2002
    Applicant: West Teleservices Holding Company
    Inventor: Jonathan P. McIntosh
  • Patent number: 6401066
    Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
    Type: Grant
    Filed: November 9, 1999
    Date of Patent: June 4, 2002
    Assignee: West Teleservices Holding Company
    Inventor: Jonathan P. McIntosh