Patents by Inventor Jonathan R. Sampson

Jonathan R. Sampson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Cross channel contact history management
    Patent number: 8369504
    Abstract: Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.
    Type: Grant
    Filed: March 19, 2009
    Date of Patent: February 5, 2013
    Assignee: Bank of America Corporation
    Inventors: Jonathan R. Sampson, Timothy A. Guerry, Michael N. Smith, David A. Tyson, Trevor Lewis, Christopher S. Welles
  • CROSS CHANNEL CONTACT HISTORY MANAGEMENT
    Publication number: 20100239085
    Abstract: Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.
    Type: Application
    Filed: March 19, 2009
    Publication date: September 23, 2010
    Applicant: Bank of America
    Inventors: Jonathan R. Sampson, Timothy A. Guerry, Michael N. Smith, David A. Tyson, Trevor Lewis, Christopher S. Welles