Abstract: Systems, devices, and methods for more effectively and accurately determining when a participant in a call or similar form of communications session that has placed their channel into an on-hold state ends the on-hold state, and the call or communication session returns to an active mode. In some embodiments, an on-hold state may be indicated by the playing of music and/or a message on the channel placed into that state.

Abstract: System and method for diagnosing the state of a device connected to one or more computer networks. The method can include gathering and analyzing a status and configuration of every computer network interface available on a device, gathering and analyzing the network configuration information on a device, and, if available, gathering of GPS configurations, status, and data. The method can also include testing of network connectivity for the device using a preset server as a control and the testing of network connectivity for the device to arbitrary networked resources.

Abstract: System and method for diagnosing the state of a device connected to one or more computer networks. The method can include gathering and analyzing a status and configuration of every computer network interface available on a device, gathering and analyzing the network configuration information on a device, and, if available, gathering of GPS configurations, status, and data. The method can also include testing of network connectivity for the device using a preset server as a control and the testing of network connectivity for the device to arbitrary networked resources.

Abstract: A hybrid text generator is disclosed that generates a hybrid text string from multiple text strings that are produced from an audio input by multiple automated speech recognition systems. The hybrid text generator receives metadata that describes a time-location that each word from the multiple text strings is located in the audio input. The hybrid text generator matches words between the multiple text strings using the metadata and generates a hybrid text string that includes the matched words. The hybrid text generator utilizes confidence scores associated with words that do not match between the multiple text strings to determine whether to add an unmatched word to the hybrid text string.

Abstract: A hybrid text generator is disclosed that generates a hybrid text string from multiple text strings that are produced from an audio input by multiple automated speech recognition systems. The hybrid text generator receives metadata that describes a time-location that each word from the multiple text strings is located in the audio input. The hybrid text generator matches words between the multiple text strings using the metadata and generates a hybrid text string that includes the matched words. The hybrid text generator utilizes confidence scores associated with words that do not match between the multiple text strings to determine whether to add an unmatched word to the hybrid text string.

Abstract: A system and method for dynamically generating and processing forms for receiving data, such as text-based data or speech data provided over a telephone, mobile device, via a computer and microphone, etc. is disclosed. A form developer can use a toolkit provided by the system to create forms that end-users connect to and complete. The system provides a user-friendly interface for the form developer to create various input fields for the form and impose parameters on the data that may be used to complete or populate those fields. These fields may be included to receive specific information, such as the name of the person filling out the form, or may be free-form, allowing a user to provide a continuous stream of information. Furthermore, the system allows a form developer to establish means for providing access to the form and set access limits on the form. Other aspects are disclosed herein.