Patents by Inventor Jonathan William Hall

Jonathan William Hall has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Generation of support data records using natural language processing
    Patent number: 11010413
    Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.
    Type: Grant
    Filed: January 8, 2018
    Date of Patent: May 18, 2021
    Assignee: BMC Software, Inc.
    Inventors: Jonathan William Hall, Sun Chun Chu, Troy Cline, Nilesh Phadke
  • GENERATION OF SUPPORT DATA RECORDS USING NATURAL LANGUAGE PROCESSING
    Publication number: 20180129735
    Abstract: A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.
    Type: Application
    Filed: January 8, 2018
    Publication date: May 10, 2018
    Inventors: Jonathan William Hall, Sun Chun Chu, Troy Cline, Nilesh Phadke