Abstract: Aspects of the disclosure provide for generating and using a model for identifying a plurality of pick up or drop off locations for a large venue point of interest. For instance, a large venue point of interest may be identified. The plurality may be identified for the large venue point of interest based on a combination of historical trip data and map information. The plurality may be associated with the large venue point of interest. The association may be stored in memory for later use. Thereafter, a request for a trip identifying the large venue point of interest may be received from a client computing device, and the plurality may be provided to the client computing device in response to the request. A pickup and drop off location of the plurality may be provided to an autonomous vehicle in order to cause the autonomous vehicle to transport a passenger to the pickup or drop off location.

Abstract: The technology uses augmented reality (AR) elements for enhanced wayfinding with autonomous vehicle pickups and drop-offs. The approach includes generating, for presentation in a first region of a client device UI, trip information regarding a trip. Map information associated with the trip is generated for presentation in a second UI region, including at least one of a pickup location for a rider, a walking path from a current location of the rider to the pickup location, a planned route of the vehicle to the pickup location, or a current location of the vehicle. An AR indicator is generated for presentation in the second UI region. Upon selection of the indicator, the system modifies the second region into a first section to display at least a portion of the map information and a second section to display an augmented reality view, or replace the map information with the AR view.

Abstract: Aspects of the disclosure provide for generating and using a model for identifying a plurality of pick up or drop off locations for a large venue point of interest. For instance, a large venue point of interest may be identified. The plurality may be identified for the large venue point of interest based on a combination of historical trip data and map information. The plurality may be associated with the large venue point of interest. The association may be stored in memory for later use. Thereafter, a request for a trip identifying the large venue point of interest may be received from a client computing device, and the plurality may be provided to the client computing device in response to the request. A pickup and drop off location of the plurality may be provided to an autonomous vehicle in order to cause the autonomous vehicle to transport a passenger to the pickup or drop off location.

Abstract: The technology uses augmented reality (AR) elements for enhanced wayfinding with autonomous vehicle pickups and drop-offs. The approach includes generating, for presentation in a first region of a client device UI, trip information regarding a trip. Map information associated with the trip is generated for presentation in a second UI region, including at least one of a pickup location for a rider, a walking path from a current location of the rider to the pickup location, a planned route of the vehicle to the pickup location, or a current location of the vehicle. An AR indicator is generated for presentation in the second UI region. Upon selection of the indicator, the system modifies the second region into a first section to display at least a portion of the map information and a second section to display an augmented reality view, or replace the map information with the AR view.

Abstract: The technology employs a holistic approach to passenger pickups and other wayfinding situations. This includes identifying where passengers are relative to the vehicle and/or the pickup location. One aspect leverages camera imagery from a rider's client device when providing rider support. This enables an agent to receive the imagery to help guide the rider to the vehicle. Another aspect provides audio information to the rider to help them get to the vehicle. This can include selecting or curating various tones or melodies, giving the rider advanced notice of sounds to listen for, and modifying sounds as the rider approaches the vehicle or to address ambient noise in the environment. Different wayfinding tools may be selected for presentation to the rider based on their proximity state to a pickup location or to the vehicle. Gracefully transitioning between different tools can enhance their usefulness and elevate the rider's experience for a trip.

Abstract: The technology uses augmented reality (AR) elements for enhanced wayfinding with autonomous vehicle pickups and drop-offs. The approach includes generating, for presentation in a first region of a client device UI, trip information regarding a trip. Map information associated with the trip is generated for presentation in a second UI region, including at least one of a pickup location for a rider, a walking path from a current location of the rider to the pickup location, a planned route of the vehicle to the pickup location, or a current location of the vehicle. An AR indicator is generated for presentation in the second UI region. Upon selection of the indicator, the system modifies the second region into a first section to display at least a portion of the map information and a second section to display an augmented reality view, or replace the map information with the AR view.

Abstract: Aspects of the disclosure provide for generating and using a model for identifying a plurality of pick up or drop off locations for a large venue point of interest. For instance, a large venue point of interest may be identified. The plurality may be identified for the large venue point of interest based on a combination of historical trip data and map information. The plurality may be associated with the large venue point of interest. The association may be stored in memory for later use. Thereafter, a request for a trip identifying the large venue point of interest may be received from a client computing device, and the plurality may be provided to the client computing device in response to the request. A pickup and drop off location of the plurality may be provided to an autonomous vehicle in order to cause the autonomous vehicle to transport a passenger to the pickup or drop off location.

Abstract: The technology employs spatial audio information to enhance wayfinding for pickup, drop-off and in-vehicle situations. The spatial information has a directional component, and a sense of distance can also be incorporated into the audio information. Audio cues or other spatial information is provided via headphones worn by a user. The spatial audio gives the user direction information, which can help locate the vehicle. In addition, this approach can be used when the rider is in the vehicle prior to exiting. For instance, spatial audio can be provided to the rider to give them contextual information about the environment outside the vehicle prior to exiting, such as whether a bicyclist is approaching on the side they will be exiting. This contextual information can alert the rider to wait or otherwise be more situationally aware when departing the vehicle.