Patents by Inventor Jose J. Cantu, II

Jose J. Cantu, II has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for a provider initialized real-time chat based on detection of a pattern
    Patent number: 9356897
    Abstract: In one example, a method provides at least one service to a web-enabled user by detecting a stalled web session related to the user accessing the at least one service and providing a stall alert to a computer telephony interface, the stall alert based on the stalled web session. In response to the stall alert, the method includes using a computer telephony interface to automatically query availability of an agent. If the query determines an agent is available, the method includes automatically communicating instructions from a real-time chat module in communication with the computer telephony interface to a computing device operated by the user, the instructions to initialize a real-time chat application executed on the computing device. The method includes providing the agent with outbound call specifications related to the user and disabling the stall alert when the stalled web session is no longer detected.
    Type: Grant
    Filed: June 23, 2014
    Date of Patent: May 31, 2016
    Assignee: United Services Automobile Association
    Inventor: Jose J. Cantu, II
  • Systems and methods for a provider initialized real-time chat based on detection of a pattern
    Patent number: 8787556
    Abstract: In one example, a method provides at least one service to a web-enabled user by detecting a stalled web session related to the user accessing the at least one service and providing a stall alert to a computer telephony interface, the stall alert based on the stalled web session. In response to the stall alert, the method includes using a computer telephony interface to automatically query availability of an agent. If the query determines an agent is available, the method includes automatically communicating instructions from a real-time chat module in communication with the computer telephony interface to a computing device operated by the user, the instructions to initialize a real-time chat application executed on the computing device. The method includes providing the agent with outbound call specifications related to the user and disabling the stall alert when the stalled web session is no longer detected.
    Type: Grant
    Filed: June 7, 2007
    Date of Patent: July 22, 2014
    Assignee: United Services Automobile Association
    Inventor: Jose J. Cantu, II