Abstract: Provided are systems, methods, and apparatuses initiating outbound communications. The system may include at least one processor of a telecommunications device comprising a display and a communication application, the at least one processor programmed or configured to: receive, with the communication application, a communication request comprising a number, the communication request initiated by a user of the telecommunications device, determine whether to automatically initiate a communication to the number based on recipient data associated with the number, in response to determining to not automatically initiate the communication to the number, prompt the user, on the display of the telecommunications device, with a selectable option configured to initiate the communication to the number upon selection, and in response to determining to automatically initiate the communication to the number, automatically initiate the communication to the number upon selection.

Abstract: Provided are systems, methods, and apparatuses initiating outbound communications. The system may include at least one processor of a telecommunications device comprising a display and a communication application, the at least one processor programmed or configured to: receive, with the communication application, a communication request comprising a number, the communication request initiated by a user of the telecommunications device, determine whether to automatically initiate a communication to the number based on recipient data associated with the number, in response to determining to not automatically initiate the communication to the number, prompt the user, on the display of the telecommunications device, with a selectable option configured to initiate the communication to the number upon selection, and in response to determining to automatically initiate the communication to the number, automatically initiate the communication to the number upon selection.

Abstract: Provided are systems, methods, and apparatuses initiating outbound communications. The system may include at least one processor of a telecommunications device comprising a display and a communication application, the at least one processor programmed or configured to: receive, with the communication application, a communication request comprising a number, the communication request initiated by a user of the telecommunications device, determine whether to automatically initiate a communication to the number based on recipient data associated with the number, in response to determining to not automatically initiate the communication to the number, prompt the user, on the display of the telecommunications device, with a selectable option configured to initiate the communication to the number upon selection, and in response to determining to automatically initiate the communication to the number, automatically initiate the communication to the number upon selection.

Abstract: Provided are systems, methods, and apparatuses initiating outbound communications.

Abstract: A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.

Abstract: Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

Abstract: A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving an inquiry from an individual having caller identification information, determining a call time to call the individual, generating a text message in response to receiving the inquiry, where the text message includes the call time and service provider information and the service provider information includes a service provider telephone number, automatically transmitting the text message to the individual from the service provider prior to the call time, and automatically initiating a phone call to the individual at the call time from the service provider telephone number. A system and computer-readable medium are also disclosed.

Abstract: Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving an inquiry from an individual having caller identification information, determining a call time to call the individual, generating a text message in response to receiving the inquiry, where the text message includes the call time and service provider information and the service provider information includes a service provider telephone number, automatically transmitting the text message to the individual from the service provider prior to the call time, and automatically initiating a phone call to the individual at the call time from the service provider telephone number. A system and computer-readable medium are also disclosed.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.

Abstract: A computer-implemented method for distributing phone calls includes the steps of receiving or initiating a telephone call from or with a caller associated with caller identification information, generating masked caller identification information by masking a portion of the caller identification information, transmitting the masked caller identification information to a plurality of potential call-buyers, determining a call-buyer of the plurality of potential call-buyers to receive the incoming phone call, and storing the caller identification information with the masked caller identification information. A system and computer-readable medium are also disclosed.

Abstract: A method of routing customer inquires for an organization using an inbound or outbound caller or online echatter, typically in a call center, including steps of engaging in a communication with a customer wherein the customer provides an information inquiry, determining a number of staff members of the organization that are appropriate for responding to the inquiry, sending a first electronic message from the call center to each of the number of staff members for determining whether the staff member is immediately available for responding to the inquiry, receiving a second electronic message from one or more responding staff members indicating that the associated staff member is immediately available for responding to the inquiry (a positive behavioral response), selecting the best qualified staff member of those available, and facilitating direct communication between the selected staff member and the prospective customer.

Abstract: An electrically operated, overwritable, multivalued, non-volatile resistive memory element is disclosed. The memory element includes a two terminal non-volatile memory device in which a memory film material is included, and a circuit topological configuration is defined. The memory device relates generally to a unique new electrically induced variable resistance effect, which has been discovered in thin films of colossal magnetoresistive (CMR) oxide materials.

Abstract: An insulated framing system for providing improved thermal insulation in a building such as a home includes structural supports such as dimensional lumber studs or metal studs having a rigid insulator attached along at least one edge thereof. The resulting composite member provides a thermal break between the structural support and the sheathing, wallboard, or other structure supported thereby. Further, the addition of the insulator deepens wall cavities, permitting installation of more insulation material. One or more wings extending from the insulator into the cavities facilitates installation and retention of insulation material in the cavities prior to installation of sheet good finish materials such as gypsum wallboard.