Abstract: A trusted telephone network, including at least one service provider, receives a request for service from an origin device. The origin device is associated with a line number to be billed for according to a line subscriber billing plan. An identity of a caller requesting the service from the origin device is authenticated. Then, a billing plan associated with the authenticated caller identity is accessed and utilized to replace or supplement the line subscriber billing plan, such that billing for service provided at an origin device is specified according to the caller currently utilizing the origin device.

Abstract: Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a callee identity authentication service; and responsive to receiving, from said external server, an authenticated callee identity of a callee utilizing said destination device, transferring said authenticated callee identity to an origin device, such that a caller initiating said call at said origin device is informed of an identity of a party answering said call.

Abstract: A method, system and article of manufacture of recognizing a voice command. One embodiment of the invention comprises: receiving a voice input; using the number of sound fragments, determining a number of sound fragments to be processed in a first set of sound fragments; determining whether the first set of sound fragments of the voice input matches with the first set of sound fragments of a voice command; and if the first set of sound fragments matches with the first set of sound fragments of the voice command, then determining whether one or more remaining sound fragments matches with one or more remaining sound fragments of the voice command.

Abstract: A Web Service distribution system with the standard combination of a general protocol for the transporting and handling of data entities to and from Web stations, e.g. SOAP layered over HTTP, including means for detecting fault conditions in these general protocol transport and handling means with standard Web Services Description Language (WSDL) definitions for accessing specific Web Services for said data entities. There are standard processes for detecting fault conditions in said WSDL combined with routines responsive to the detection of WSDL fault conditions for sending WSDL fault message data to selected applications at display stations. There is prohibition of the sending of general protocol fault message data (e.g.

Abstract: Operating a publicly accessible purchasing system including receiving, on a receipt date, from a purchaser, in a publicly accessible purchasing system, a deferred purchase request (“DPR”) for an item to be purchased; identifying a vendor; and issuing, in dependence upon the DPR, a purchase order to the vendor on a date subsequent to the receipt date. In some embodiments, a DPR includes an item identification for the item to be purchased, and identifying a vendor further comprises identifying a vendor in dependence upon the item identification. Some embodiments includes selecting a vendor in dependence upon vendor item prices. Some embodiments include selecting a vendor having a lowest vendor item price for the item to be purchased. Embodiments include selecting vendors in dependence upon purchasers' indicated maximum prices, in independence upon information in purchase orders previously issued to vendors, and in dependence upon proximity of a vendor to a purchaser.

Abstract: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

Abstract: A system for a proxy service to provide telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

Abstract: A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

Abstract: A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

Abstract: A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

Abstract: A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

Abstract: A method, system, and program for billing for orders placed from a destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call. When an order is placed by the callee with a caller, billing specifications for the order are automatically filled in from the billing plan. Responsive to a single entry by the callee at the destination telephony device, an authorization for billing the order according to the billing specifications is generated.

Abstract: A method, system, and program for billing for order places from an origin device according to the current caller billing plan are provided. A billing plan associated with an authenticated caller identity of a caller using an origin device is accessed by a vendor order center during a call placed to the vendor order center. At least one account provider is specified in the billing plan. A selection of one from among multiple account providers is specified for the order. The caller then authorizes the order and a bill for the order is transferred according to the authenticated caller identifier and the authorization for the account provider selection, such that the vendor order center is enabled to bill for the order with limited authenticated account information.

Abstract: A proxy service provides telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.

Abstract: A method, system and article of manufacture of recognizing a voice command. One embodiment of the invention comprises: receiving a voice input; using the number of sound fragments, determining a number of sound fragments to be processed in a first set of sound fragments; determining whether the first set of sound fragments of the voice input matches with the first set of sound fragments of a voice command; and if the first set of sound fragments matches with the first set of sound fragments of the voice command, then determining whether one or more remaining sound fragments matches with one or more remaining sound fragments of the voice command.

Abstract: A method, system, and program for billing for service provided to an origin device according to the current caller billing plan. A trusted telephone network, including at least one service provider, receives a request for service from an origin device. The origin device is associated with a line number to be billed for according to a line subscriber billing plan. An identity of a caller requesting the service from the origin device is authenticated. Then, a billing plan associated with the authenticated caller identity is accessed and utilized to replace or supplement the line subscriber billing plan, such that billing for service provided at an origin device is specified according to the caller currently utilizing the origin device.

Abstract: A method, system and article of manufacture of recognizing a voice command. One embodiment of the invention comprises: receiving a voice input; using the number of sound fragments, determining a number of sound fragments to be processed in a first set of sound fragments; determining whether the first set of sound fragments of the voice input matches with the first set of sound fragments of a voice command; and if the first set of sound fragments matches with the first set of sound fragments of the voice command, then determining whether one or more remaining sound fragments matches with one or more remaining sound fragments of the voice command.

Abstract: A method, system, and program for managing use of experts by callers waiting within a hold queue are provided. First, a call on hold in a hold queue is transferred to an expert system responsive to a request by the caller to speak with an expert. Then, responsive to detecting an answer by a party at the expert system, an authentication of the identity of the answering party is required. If the authenticated identity of the answering party matches an expected expert identity, then the call is connected to the expert, such that the expert is required to authenticate an identity before providing service to a call from the hold queue.

Abstract: Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a callee identity authentication service; and responsive to receiving, from said external server, an authenticated callee identity of a callee utilizing said destination device, transferring said authenticated callee identity to an origin device, such that a caller initiating said call at said origin device is informed of an identity of a party answering said call.

Abstract: A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.