Patents by Inventor Joseph D. Skala

Joseph D. Skala has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for automated call-handling and processing
    Patent number: 11792318
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: July 25, 2022
    Date of Patent: October 17, 2023
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and Methods for Automated Call-Handling and Processing
    Publication number: 20230048002
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Application
    Filed: July 25, 2022
    Publication date: February 16, 2023
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 11431845
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: August 30, 2022
    Assignee: ALLSTATE INSURANCE COMPANY
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 10778844
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: September 25, 2018
    Date of Patent: September 15, 2020
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 10129399
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: April 27, 2017
    Date of Patent: November 13, 2018
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 9674352
    Abstract: Methods, systems, and computer-readable media consistent with the present disclosure manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: November 24, 2014
    Date of Patent: June 6, 2017
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 8923506
    Abstract: Methods, systems, and computer-readable media consistent with the present invention manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated apparatus.
    Type: Grant
    Filed: July 22, 2013
    Date of Patent: December 30, 2014
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala
  • Systems and methods for automated call-handling and processing
    Patent number: 8494152
    Abstract: Methods, systems, and computer-readable media consistent with the present invention manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated attendant apparatus.
    Type: Grant
    Filed: September 7, 2006
    Date of Patent: July 23, 2013
    Assignee: Allstate Insurance Company
    Inventors: Clay F. Roberts, Joseph D. Skala