Patents by Inventor Joseph DeClara

Joseph DeClara has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Second level interactive voice response component
    Patent number: 11876929
    Abstract: In an example embodiment, a solution is provided that introduces a second level IVR component controlled by a call control service that also controls a first IVR component. Controlling the IVR components using this call control service (which also interfaces with client software operated by a human agent) allows for data collected during the IVR sessions or during a live session with the human agent to be shared among the components. This also acts to eliminate the need for a traditional “transfer” of a call from a human agent to an IVR or vice versa, which would often be accompanied by audible clicks or beeps discernable to the caller.
    Type: Grant
    Filed: January 23, 2023
    Date of Patent: January 16, 2024
    Assignee: Intermedia.net, Inc.
    Inventors: Vladimir Pereira, Larry Brown, Joseph DeClara
  • SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT
    Publication number: 20230224404
    Abstract: In an example embodiment, a solution is provided that introduces a second level IVR component controlled by a call control service that also controls a first IVR component. Controlling the IVR components using this call control service (which also interfaces with client software operated by a human agent) allows for data collected during the IVR sessions or during a live session with the human agent to be shared among the components. This also acts to eliminate the need for a traditional “transfer” of a call from a human agent to an IVR or vice versa, which would often be accompanied by audible clicks or beeps discernable to the caller.
    Type: Application
    Filed: January 23, 2023
    Publication date: July 13, 2023
    Inventors: Vladimir Pereira, Larry Brown, Joseph DeClara
  • Second level interactive voice response component
    Patent number: 11563849
    Abstract: In an example embodiment, a solution is provided that introduces a second level IVR component controlled by a call control service that also controls a first IVR component. Controlling the IVR components using this call control service (which also interfaces with client software operated by a human agent) allows for data collected during the IVR sessions or during a live session with the human agent to be shared among the components. This also acts to eliminate the need for a traditional “transfer” of a call from a human agent to an IVR or vice versa, which would often be accompanied by audible clicks or beeps discernable to the caller.
    Type: Grant
    Filed: October 21, 2021
    Date of Patent: January 24, 2023
    Assignee: Intermedia.net, Inc.
    Inventors: Vladimir Pereira, Larry Brown, Joseph DeClara