Patents by Inventor Joseph DiFonzo

Joseph DiFonzo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated customer service with contingent live interaction
    Patent number: 9549065
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.
    Type: Grant
    Filed: October 24, 2012
    Date of Patent: January 17, 2017
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Cordell Coy, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott Irwin
  • System and method for automated customer service with contingent live interaction
    Patent number: 8379830
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.
    Type: Grant
    Filed: May 22, 2007
    Date of Patent: February 19, 2013
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Coy Cordell, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott A. Irwin
  • Prepaid reservation-based rating system
    Patent number: 7747241
    Abstract: A billing system comprising servers, routers, and processors programmed to provide reservation based prepaid billing is disclosed. The billing system is also programmed to concurrently process multiple billing events on a single, prepaid subscriber account.
    Type: Grant
    Filed: January 14, 2008
    Date of Patent: June 29, 2010
    Assignee: Convergys CMG Utah
    Inventors: Michael Joseph Magnotta, Derron Keith Newland, Frank Clifford Perkins, Joseph DiFonzo
  • Prepaid reservation-based rating system
    Patent number: 7366495
    Abstract: A billing system comprising servers, routers, and processors programmed to provide reservation based prepaid billing is disclosed. The billing system is also programmed to concurrently process multiple billing events on a single, prepaid subscriber account.
    Type: Grant
    Filed: October 17, 2002
    Date of Patent: April 29, 2008
    Inventors: Michael Joseph Magnotta, Derron Keith Newland, Frank Clifford Perkins, III, Joseph DiFonzo
  • System and method for digital rights management
    Publication number: 20050027991
    Abstract: The invention provides several embodiments of a system and method of securely distributing and using digital content that protects the content owner's copyrights as well as the content user's right of fair use. Digital content may be any work that can be encoded in digital form, e.g. literature, music, software applications, static images, and video, etc. Various embodiments act by implementing public key infrastructure to encrypt digital content in such a way that only a licensed user may access the content. Embodiments enable licensed users to access the content via multiple playback devices and from various locations, regardless of whether they are connected to a publicly accessible, traditional MAN or WAN.
    Type: Application
    Filed: June 23, 2004
    Publication date: February 3, 2005
    Inventor: Joseph DiFonzo
  • Communication console station with priority queuing
    Patent number: 5134652
    Abstract: A communication console station links a plurality of communication resources (101, 103, and 105) for use by an operator. Incoming calls are placed in an incoming-call queue (207), calls on hold are placed in a holding queue (209), and all available communication resources are placed in a resource queue (211) The operator presses a single button (303, 305, or 307) to obtain the top resource from the associated queue (207, 209, or 211), which lists resources according to a predetermined priority.
    Type: Grant
    Filed: August 23, 1991
    Date of Patent: July 28, 1992
    Assignee: Motorola, Inc.
    Inventors: Allan G. Brown, Joseph DiFonzo, Daniel C. Sullivan, Peggy K. Matson, Sheree Johnson