Abstract: A method and system is provided for determining the progress toward the achievement of best-in-class motor vehicles. The method may be comprised of several steps. First, internal organizational data is gathered. [The internal organizational data includes critical design characteristics, critical manufacturing characteristics, and critical performance characteristics. The critical design characteristics are those design features which are historically valued by customers. The critical manufacturing characteristics are those manufacturing features which are have also been valued by customers. The critical performance characteristics are those performance characteristics valued by customers.] Second, external organizational data is gathered. [The external organizational data includes a list of design characteristics and manufacturing characteristics that are deemed important by suppliers and competitors.

Abstract: The present invention involves a system and method of reducing allocated vehicle warranty costs from a stored historical repair database of repairs wherein the database contains information related to repair areas, repair costs, and repair descriptions. The method includes inputting the information into the database for subsequent downloading. The method further includes downloading the information into a file of a computer-based program from the database, ranking the information by repair cost, and sorting the ranked information by repair area to define groups of repair areas having repairs ranked by cost. The method further includes identifying within each group of repair areas those repair descriptions having a relatively high cost within each respective group so that work to be performed on the repairs may be prioritized in accordance with the ranking in order to reduce the warranty costs.