Patents by Inventor Joseph F. Conrey

Joseph F. Conrey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for quality auto-blending in call routing
    Patent number: 9369571
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Grant
    Filed: July 6, 2015
    Date of Patent: June 14, 2016
    Assignee: Tata Communications (America) Inc.
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
  • SYSTEM AND METHOD FOR QUALITY AUTO-BLENDING IN CALL ROUTING
    Publication number: 20150326735
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Application
    Filed: July 6, 2015
    Publication date: November 12, 2015
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
  • System and method for quality auto-blending in call routing
    Patent number: 9077797
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: July 7, 2015
    Assignee: Tata Communications (America) Inc.
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
  • SYSTEM AND METHOD FOR QUALITY AUTO-BLENDING IN CALL ROUTING
    Publication number: 20140314224
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Application
    Filed: June 30, 2014
    Publication date: October 23, 2014
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
  • System and method for quality auto-blending in call routing
    Patent number: 8787541
    Abstract: A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
    Type: Grant
    Filed: February 19, 2013
    Date of Patent: July 22, 2014
    Assignee: Tata Communications (America) Inc.
    Inventors: Aakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho