Abstract: A computer system detects a call from a caller at a hold queue, wherein an identity of the caller is authenticated according to a voice identity of the caller. The computer system accesses a caller profile according to the identity of the caller, wherein the caller profile comprises at least one previously earned advancement token. The computer system offers the caller an option of redeeming the previously earned advancement token for adjustment of a position of the caller in the hold queue.

Abstract: A computer system detects a call from a caller at a hold queue, wherein an identity of the caller is authenticated according to a voice identity of the caller. The computer system accesses a caller profile according to the identity of the caller, wherein the caller profile comprises at least one previously earned advancement token. The computer system offers the caller an option of redeeming the previously earned advancement token for adjustment of a position of the caller in the hold queue.

Abstract: A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

Abstract: The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources.

Abstract: A method, system and article of manufacture of recognizing a voice command. One embodiment of the invention comprises: receiving a voice input; using the number of sound fragments, determining a number of sound fragments to be processed in a first set of sound fragments; determining whether the first set of sound fragments of the voice input matches with the first set of sound fragments of a voice command; and if the first set of sound fragments matches with the first set of sound fragments of the voice command, then determining whether one or more remaining sound fragments matches with one or more remaining sound fragments of the voice command.

Abstract: A method for providing Web services can include the step of registering a Web service with a service provider. The Web service can be installed within a service environment. A request for the Web service can be sent by a service user to an application server disposed within an application environment. The network space of the application environment can be different from the network space of the service environment. The application server can access the requested Web service using a gateway, such as a Parlay gateway. Once the Web service is accessed by the application server, service data for the Web service can be transported between the application server and the service user.

Abstract: A method for establishing collaborative communications can include the step of receiving a request for a collaborative session with a designated user from an originating client. An intermediate client can be enabled, where the intermediate client can be deployed within a server that is communicatively linked to the originating client through an Internet protocol network. A mobile device associated with the designated user can be determined. A communication session can be initialized across a wireless network between the intermediate client and the mobile device. At least one collaboration message can be conveyed between the originating client and the mobile device using the intermediate client as a communication intermediary.

Abstract: A method of saving and retrieving client-specific information in an Internet Protocol (IP) Multimedia Subsystem (IMS). A Serving Call Session Control Server (S-CSCF) receives information from a first client initiating a call to a second client. The information includes identification information corresponding to the first client and a Session Initiation Protocol (SIP) invite to the second client. If a profile of the first client in a Home Subscriber Server (HSS) includes a trigger value, the S-CSCF forwards the SIP invite to an Application Server (AS). If a local AS archive does not include valid profile information corresponding to the first client, the AS fetches valid profile information from the HSS, and the AS stores the profile information in the local archive. The AS sends the profile information corresponding to the first client from the local archive to the second client by embedding the profile information within the SIP invite.

Abstract: The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources.

Abstract: The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources.

Abstract: A method of linking call control functions of a telephony server with voice processing functions of a voice server using a common server side program can include receiving a call in the voice server, invoking the server side program to generate a voice processing script, executing the voice processing script in the voice server to process the call, and sending the call to the telephony server to perform a call control function on the call. The call control function can be indicated by the server side program.

Abstract: A method for visually generating a service component can include specifying at least one service building block, wherein the specification includes visually selecting a plurality of event handlers for inclusion in the at least one service building block. The method can also include exporting the at least one service building block. The exporting step can produce a deployment descriptor which describes events for which the at least one service building block has been configured to handle. The at least one service block can be visually arranged, wherein the arrangement can form the service component. Finally, the service component produced by the visual arrangement can be configured for insertion in a SLEE in an advanced intelligent network. Notably, in one aspect of the method, the method can further include the step of encapsulating the service component in a service application container.

Abstract: A method, system and apparatus for managing variable information in a line information database (LIDB). In summary, a LIDB which has been configured in accordance with the present invention and which further has been disposed within a public switched telephone network (PSTN) can include a first collection of invariant data persisted in individual records in the LIDB. Each of the records can have an association with a subscriber in the PSTN. A second collection of variable data can be persisted in the individual records in the LIDB. Specifically, the variable data can have been produced in an application deployed outside of the PSTN in a data communications network. Finally, a query interface can be included in the LIDB (or in association with the LIDB) to retrieve the variable data therein and to persist variable data therein.

Abstract: An advanced intelligent network for use with a telecommunication service can include a service logic execution environment (SLEE), at least one service application executing in the SLEE, and at least one message formatting generic service component communicatively linked to the service application. The message formatting generic service component can include an interface to an application which is external to the SLEE.

Abstract: A method of linking call control functions of a telephony server with voice processing functions of a voice server using a common server side program can include receiving a call in the voice server, invoking the server side program to generate a voice processing script, executing the voice processing script in the voice server to process the call, and sending the call to the telephony server to perform a call control function on the call. The call control function can be indicated by the server side program.

Abstract: An advanced intelligent network for use with a telecommunication service can include a service logic execution environment (SLEE), at least one service application executing in the SLEE, and at least one message formatting generic service component communicatively linked to the service application. The message formatting generic service component can include an interface to an application which is external to the SLEE.

Abstract: A method for visually generating a service component can include specifying at least one service building block, wherein the specification includes visually selecting a plurality of event handlers for inclusion in the at least one service building block. The method can also include exporting the at least one service building block. The exporting step can produce a deployment descriptor which describes events for which the at least one service building block has been configured to handle. The at least one service block can be visually arranged, wherein the arrangement can form the service component. Finally, the service component produced by the visual arrangement can be configured for insertion in a SLEE in an advanced intelligent network. Notably, in one aspect of the method, the method can further include the step of encapsulating the service component in a service application container.

Abstract: A method for deploying an application to client computers across a computer network is operative in a server environment in which given conditions, such as network load and actual or relative time-of-day, are being monitored. The method begins by establishing at least one rule for determining which of a given set of application versions are to be served to a client computer, and by establishing at least one user profile for determining which of a given set of users have a given priority. In response to a request from a client computer to serve the application, the rule is resolved against the monitored conditions and the user profile to select an application version to serve to the client computer. The application version is then served to the client computer.