Patents by Inventor Joseph Hackman
Joseph Hackman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11891133Abstract: Vehicles having a control console that may be moved between a plurality of locations relative to the body of the vehicle are disclosed. The control console may include a direction control device for controlling movement of the vehicle that is adaptive such that movement of the vehicle is based on both the direction at which the direction control device is actuated and the sensed position of the control console.Type: GrantFiled: April 2, 2020Date of Patent: February 6, 2024Assignee: Vermeer Manufacturing CompanyInventors: Daniel Ray Erickson, Tenny Lynn Hinshaw, David Joseph Hackman, Edward Darrin Hastings
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Patent number: 11790376Abstract: The third-party company may provide a user interface to a customer to submit a customer support request regarding a first company. The third-party company may receive a customer identifier from the first device and may request prediction data from the first company using the customer identifier. The third-party company may process the prediction data to predict a customer support request of the customer and generate user interface data corresponding to the predicted customer support request. The user interface data may be transmitted to the user interface before a customer support request from the customer is received.Type: GrantFiled: December 6, 2019Date of Patent: October 17, 2023Assignee: ASAPP, INC.Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Publication number: 20200317050Abstract: Vehicles having a control console that may be moved between a plurality of locations relative to the body of the vehicle are disclosed. The control console may include a direction control device for controlling movement of the vehicle that is adaptive such that movement of the vehicle is based on both the direction at which the direction control device is actuated and the sensed position of the control console.Type: ApplicationFiled: April 2, 2020Publication date: October 8, 2020Inventors: Daniel Ray Erickson, Tenny Lynn Hinshaw, David Joseph Hackman, Edward Darrin Hastings
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Patent number: 10733614Abstract: A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.Type: GrantFiled: June 21, 2019Date of Patent: August 4, 2020Assignee: ASAPP, INC.Inventors: Gustavo Sapoznik, Hui Dai, Joseph Hackman
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Publication number: 20200118143Abstract: A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.Type: ApplicationFiled: December 6, 2019Publication date: April 16, 2020Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Patent number: 10535071Abstract: A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.Type: GrantFiled: August 23, 2018Date of Patent: January 14, 2020Assignee: ASAPP, INC.Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Publication number: 20190311375Abstract: A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.Type: ApplicationFiled: June 21, 2019Publication date: October 10, 2019Inventors: Gustavo Sapoznik, Hui Dai, Joseph Hackman
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Patent number: 10387888Abstract: A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.Type: GrantFiled: September 1, 2016Date of Patent: August 20, 2019Assignee: ASAPP, INC.Inventors: Gustavo Sapoznik, Hui Dai, Joseph Hackman
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Publication number: 20180365702Abstract: A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.Type: ApplicationFiled: August 23, 2018Publication date: December 20, 2018Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Patent number: 10083451Abstract: A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.Type: GrantFiled: June 30, 2017Date of Patent: September 25, 2018Assignee: ASAPP, INC.Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Publication number: 20180013699Abstract: A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.Type: ApplicationFiled: September 1, 2016Publication date: January 11, 2018Inventors: Gustavo Sapoznik, Hui Dai, Joseph Hackman
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Publication number: 20180012232Abstract: A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.Type: ApplicationFiled: June 30, 2017Publication date: January 11, 2018Inventors: Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Hackman, Shawn Henry, Gustavo Sapoznik
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Patent number: 9715496Abstract: A user may request assistance or information using natural language, such as by speaking or entering a text. A response may be automatically determined to the request of the user be performing semantic processing to understand the request and formulate an appropriate response. A response may be automatically determined, be computing features from the request, using the features to select a node of a graph corresponding to the request, and then causing an action to be performed to provide a response to the user. For example, the action may include providing information to the user, requesting further information from the user, or connecting the user with a customer service representative.Type: GrantFiled: September 1, 2016Date of Patent: July 25, 2017Assignee: ASAPP, INC.Inventors: Gustavo Sapoznik, Hui Dai, Joseph Hackman, Shawn Henry