Patents by Inventor Joseph Kasonde

Joseph Kasonde has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice synthesis for virtual agents
    Patent number: 11514919
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: April 15, 2021
    Date of Patent: November 29, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner
  • Voice synthesis for virtual agents
    Patent number: 11011176
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: July 9, 2020
    Date of Patent: May 18, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner
  • Voice synthesis for virtual agents
    Patent number: 10726847
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: October 23, 2018
    Date of Patent: July 28, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner