Abstract: A content selector retrieves customization criteria corresponding to a plurality of guests of a hospitality location. According to the criteria, a core set of channels is automatically selected to make available from a plurality of available channels for streaming via the external computer network. Bandwidth between the external computer network and the hospitality location is reserved to ensure all core channels can be concurrently streamed to the hospitality location. An interactive program guide available on the entertainment devices is customized to list at least one of the core channels as available for viewing. For each channel of the core set, the channel is streamed to the hospitality location only when the channel is being viewed on at least one of the entertainment devices. Updated guest related customization criteria is retrieved and the core channels available for viewing are dynamically changed as the guests of the hospitality location change over time.

Abstract: A content selector retrieves customization criteria corresponding to a plurality of guests of a hospitality location. According to the criteria, a core set of channels is automatically selected to make available from a plurality of available channels for streaming via the external computer network. Bandwidth between the external computer network and the hospitality location is reserved to ensure all core channels can be concurrently streamed to the hospitality location. An interactive program guide available on the entertainment devices is customized to list at least one of the core channels as available for viewing. For each channel of the core set, the channel is streamed to the hospitality location only when the channel is being viewed on at least one of the entertainment devices. Updated guest related customization criteria is retrieved and the core channels available for viewing are dynamically changed as the guests of the hospitality location change over time.

Abstract: A user profile server stores a user profile corresponding to a user identifier. The user profile includes user-specific information of a user associated with the user identifier. The server receives a location update associated with the user identifier, the location update representing a current location of the user associated with the user identifier and determine a hospitality location within a predetermined distance of the current location represented by the location update. The server communicates at least one of the user-specific information to a controller associated with the hospitality location thereby allowing the controller to provide the user-tailored experience to the user according to the at least one of the user-specific information received from the user-profile server. In this way, users who travel during unplanned trips or to locations that do not accept reservations may benefit from user-tailored experiences.

Abstract: A user profile server stores a user profile corresponding to a user identifier. The user profile includes user-specific information of a user associated with the user identifier. The server receives a location update associated with the user identifier, the location update representing a current location of the user associated with the user identifier and determine a hospitality location within a predetermined distance of the current location represented by the location update. The server communicates at least one of the user-specific information to a controller associated with the hospitality location thereby allowing the controller to provide the user-tailored experience to the user according to the at least one of the user-specific information received from the user-profile server. In this way, users who travel during unplanned trips or to locations that do not accept reservations may benefit from user-tailored experiences.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A system for aggregate monitoring Internet Protocol television (IPTV) channel activity across user-based groups of private computer networks includes monitoring servers for monitoring private networks. Each private network has a monitoring server operable to receive multicast stream information from at least one switch on the private network, the multicast stream information indicating which ports of the at least one switch are joined to one or more multicast streams. A central server stores information associating users with a group of one or more of the private networks. The central server receives a request from a remote device via the WAN, determines the group of private networks associated with the requesting user, automatically generates a set of IPTV channel activity statistics according to only the statuses collected for each private network in the group associated with the requesting user, and sends the set of statistics to the remote device.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.

Abstract: A hospitality media system includes a plurality of entertainment devices installed at a hospitality location and a content selector. The content selector is configured to retrieve a plurality of user profiles corresponding to current users of the hospitality location, and automatically adjust content made available on each of the entertainment devices at the hospitality location according to information stored in the user profiles.

Abstract: A user-profile server for providing a user-tailored entertainment experience across different entertainment devices includes a network connection for coupling the user-profile server to a network. The user-profile server is configured for storing a user profile corresponding to a user identifier, and receiving via the network an electronic bookmark, the electronic bookmark being associated with the user identifier and pertaining to content that was not finished by a user at a first entertainment device. The user-profile server is further configured for updating the user profile to include the electronic bookmark, and communicating via the network at least the electronic bookmark to a controller of a second entertainment device to thereby allow the second entertainment device to play the content automatically starting from a position in the content corresponding to a position indicated by the electronic bookmark. The first entertainment device and the second entertainment device are different devices.

Abstract: A system for aggregate monitoring Internet Protocol television (IPTV) channel activity across user-based groups of private computer networks includes monitoring servers for monitoring private networks. Each private network has a monitoring server operable to receive multicast stream information from at least one switch on the private network, the multicast stream information indicating which ports of the at least one switch are joined to one or more multicast streams. A central server stores information associating users with a group of one or more of the private networks. The central server receives a request from a remote device via the WAN, determines the group of private networks associated with the requesting user, automatically generates a set of IPTV channel activity statistics according to only the statuses collected for each private network in the group associated with the requesting user, and sends the set of statistics to the remote device.

Abstract: A system for aggregate monitoring of private computer networks includes a plurality of monitoring servers for monitoring a plurality of private networks. Each private network has at least one monitoring server configured for monitoring the private network by collecting statuses of devices associated with the private network. A central server is coupled to each of the monitoring servers via a wide area network (WAN) and stores information pertaining to a plurality of users. The information associates each of the users with a group of one or more of the private networks. The central server may receive a request from a remote device via the WAN, determine the group of private networks associated with the requesting user, automatically generate a set of statistics according to only the statuses collected for each private network in the group associated with the requesting user, and send the set of statistics to the remote device.

Abstract: A controller of an entertainment device includes a network connection for coupling the controller to a user-profile server via a network. The controller configured for determining a user identifier corresponding to a user associated with the entertainment device; automatically retrieving a user profile corresponding to the user identifier from the user-profile server, the user profile including an electronic bookmark pertaining to content that was not finished by the user at a different entertainment device; and controlling the entertainment device to allow the user to initiate playing the content at the entertainment device, and to play the content automatically starting from a position in the content corresponding to a position indicated by the electronic bookmark.