Abstract: A method and apparatus are provided for managing system identification information for workforce members such as employees, contractors and consultants that are affiliated with a business entity such as a corporation. The method and apparatus provide for the association of system identification information of a workforce member with each such workforce member in memory and further provides a review process of the same information by the relevant workforce member and one or more of the workforce member's supervisors. The review process allows each of the workforce member and the applicable supervisor(s) to confirm and, in some instances, reject the system identification information as being valid or not valid. The method and apparatus further maintains the review status of the workforce member and the applicable supervisor(s) and in one embodiment, provides for an audit of the same so that any discrepancies in the reviews are brought to light.

Abstract: An operations instance is created in an operations environment, and an activity item is created related to the operations instance. An initialization level for the activity item is identified and one or more parameters associated with the activity item are initialized based on the initialization level, wherein one of the parameters comprises an escalation parameter. An escalation report is generated based on the escalation parameter.