Patents by Inventor Joseph Moussalli

Joseph Moussalli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Handling a telephone call by voice analytics in a computer-telephony integration system
    Patent number: 8600756
    Abstract: The invention provides a computer-implemented method of handling a telephone call, comprising monitoring a conversation between an agent and a customer on a telephone line as part of the telephone call to extract the audio signal therefrom. Real-time voice analytics are performed on the extracted audio signal while the telephone call is in progress. The results from the voice analytics are then passed to a computer-telephony integration system responsible for the call for use by the computer-telephony integration system for determining future handling of the call.
    Type: Grant
    Filed: June 19, 2009
    Date of Patent: December 3, 2013
    Assignee: New Voice Media Ltd.
    Inventors: Richard Pickering, Joseph Moussalli, Ashley Unitt
  • METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
    Publication number: 20110125498
    Abstract: One embodiment of the invention provides a computer-implemented method of handling a telephone call. The method comprises monitoring a conversation between an agent and a customer on a telephone line as part of the telephone call to extract the audio signal therefrom. Real-time voice analytics are performed on the extracted audio signal while the telephone call is in progress. The results from the voice analytics are then passed to a computer-telephony integration system responsible for the call for use by the computer-telephony integration system for determining future handling of the call.
    Type: Application
    Filed: June 19, 2009
    Publication date: May 26, 2011
    Applicant: NEWVOICEMEDIA LTD
    Inventors: Richard Pickering, Joseph Moussalli, Ashley Unitt