Patents by Inventor Joseph Reed Lewis

Joseph Reed Lewis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic precision queue routing
    Patent number: 12101440
    Abstract: Disclosed is a precision queuing (PQ) system that automatically and dynamically revises the values of precision queue step rules (PQSRs) with customizable thresholds based on current contact center conditions such as varying hours of operation and number of agents available.
    Type: Grant
    Filed: March 16, 2023
    Date of Patent: September 24, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Joseph Reed Lewis
  • Dynamic precision queue routing
    Patent number: 11632467
    Abstract: Disclosed is a precision queuing (PQ) system that automatically and dynamically revises the values of precision queue step rules (PQSRs) with customizable thresholds based on current contact center conditions such as varying hours of operation and number of agents available.
    Type: Grant
    Filed: August 6, 2021
    Date of Patent: April 18, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventor: Joseph Reed Lewis
  • Dynamic precision queue routing
    Patent number: 11115536
    Abstract: Disclosed is a precision queuing (PQ) system that automatically and dynamically revises the values of precision queue step rules (PQSRs) with customizable thresholds based on current contact center conditions such as varying hours of operation and number of agents available.
    Type: Grant
    Filed: March 25, 2019
    Date of Patent: September 7, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventor: Joseph Reed Lewis