Abstract: A password management service provides automated password management. In one embodiment, a method for automating password changes begins in response to a determination that automated password changes are authorized. In response, a data mining session is initiated. Within the data mining session, a set of third party applications or sites are identified. Then, and responsive to receipt of a password reset flow authorization, a password reset flow to one or more of the third party applications or sites is initiated by the service. Thereafter, and still within the data mining session, and for each of the one or more third party applications or sites, a determination is made whether a password reset confirmation link has been received by the service.

Abstract: A password management service provides automated password management. In one embodiment, a method for automating password changes begins in response to a determination that automated password changes are authorized. In response, a data mining session is initiated. Within the data mining session, a set of third party applications or sites are identified. Then, and responsive to receipt of a password reset flow authorization, a password reset flow to one or more of the third party applications or sites is initiated by the service. Thereafter, and still within the data mining session, and for each of the one or more third party applications or sites, a determination is made whether a password reset confirmation link has been received by the service.

Abstract: A password management service provides automated password management. In one embodiment, a method for automating password changes begins in response to a determination that automated password changes are authorized. In response, a data mining session is initiated. Within the data mining session, a set of third party applications or sites are identified. Then, and responsive to receipt of a password reset flow authorization, a password reset flow to one or more of the third party applications or sites is initiated by the service. Thereafter, and still within the data mining session, and for each of the one or more third party applications or sites, a determination is made whether a password reset confirmation link has been received by the service.

Abstract: A host machine has a web browser. A user of the host machine also has a mobile device. A time-based, one-time password (TOTP) authentication scheme leverages a plug-in associated with the browser to automatically inject a received TOTP code into an element of an HTML-based TOTP authentication page, and to programmatically submit the HTML form (e.g., by mimicking the “click to submit” button on the TOTP form). Typically, the TOTP code is obtained following a successful completion of a push notification interaction between a cloud service, which stores TOTP shared secrets that are used to generate the TOTP codes, and the user of the mobile device. As a further feature, a method to keep track of multiple TOTP accounts and to find the account usable for a given website are also provided.

Abstract: A system and method for enhanced tracking of calls resulting from referrals to a website from third party servers includes the steps of identifying a tracking parameter, dynamically allocating a phone number to the tracking parameter, displaying the dynamically allocated number on a web page, and tracking calls received on the number. The dynamically allocated number may replace an existing number on the web page. The tracking parameter can be a keyword used in a search, an identifier of the referring website, or any other parameter, including combinations thereof. The tracking parameter may be included in the referring URL, the URL of the website, or in the body of a web page. In some embodiments, the call tracking capability is provided by a service provider other than an operator of the merchant website and JavaScript is used so that the process is easy to implement by the merchant website.

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract: A method and apparatus for establishing a phone call between a potential customer viewing information on the internet and a sales agent includes the steps of receiving a message indicating that the customer wishes to be contacted and including contact information for the customer and other information, converting at least some of the information in the message to speech, establishing a phone call to the sales agents, playing the speech to the sales agent, establishing a phone call to the customer using the contact information in the message, and bridging the first call to the second call. In some embodiments, a text message such as email or SMS is sent in addition to the phone call to the sales agent or when the phone call to the sales agent cannot be completed.

Abstract: In an emergency backup telephone system, members of an enterprise use their personal computers to log into an emergency communications web page. Upon logging in, software that enables the personal computer to act as a webphone is automatically downloaded. This software allows a person to initiate a call from personal computer to a conventional PSTN number destination using a PSTN gateway, or to another party's computer at a specified URL using VoIP telephony. Upon logging in, an authoritative index of employees reachable via the backup system updated to include information such as a phone number and/or IP address where the member can be reached in order to allow calls originating from the PSTN to be routed to the member's computer. The index is made available to other members of the enterprise via the enterprise's intranet, and, in some embodiments, to the public via a web page on the internet and/or email.

Abstract: A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.

Abstract: A method and apparatus for extracting information from a web page on a standard end user browser without plug-ins, includes the steps of dynamically creating an element on a web page being viewed by an end user, copying at least a portion of the contents of the web page or form field values, and uploading the data to a target domain, wherein the target domain may be different from the domain of the web page. In co-browsing applications, the data uploaded is used to create a copy of the website for display to a third party.

Abstract: A streaming media application attempting to establish a streaming media connection first attempts to establish the connection directly using a format such as UDP. If no direct connection can be established, the media application attempts to establish a connection through a proxy server using proxy server information obtained from installed software components such as browsers that manage Internet connections. If necessary, an auto configuration web page is utilized to obtain the proxy server address. The invention also includes methods for blocking streaming media connections.

Abstract: A system in a method are provided for sending and receiving messages between a point located on the ground and a point located on an aircraft via an Iridium Short Burst Data Service. The messages may conform to Airlines Electronic Engineering Committee (AEEC) Specification 618. The messages may be ground-to-air messages or air-to-ground messages. The messages may be ACARS messages and at least some of the messages may have a length exceeding a maximum payload of the Iridium Short Burst Data Service. ACARS messages, which exceed the maximum payload of the Iridium Short Burst Data Service may be segmented and each of the segments may be sent in respective Iridium Short Burst Data messages via the Iridium Short Burst Data Service. When the separate Iridium Short Burst Data messages are received, the segments may be combined to reconstruct the ACARS message for delivery to an intended destination.

Abstract: A system in a method are provided for sending and receiving messages between a point located on the ground and a point located on an aircraft via an Iridium Short Burst Data Service. The messages may conform to Airlines Electronic Engineering Committee (AEEC) Specification 618. The messages may be ground-to-air messages or air-to-ground messages. The messages may be ACARS messages and at least some of the messages may have a length exceeding a maximum payload of the Iridium Short Burst Data Service. ACARS messages, which exceed the maximum payload of the Iridium Short Burst Data Service may be segmented and each of the segments may be sent in respective Iridium Short Burst Data messages via the Iridium Short Burst Data Service. When the separate Iridium Short Burst Data messages are received, the segments may be combined to reconstruct the ACARS message for delivery to an intended destination.

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract: A system in a method are provided for sending and receiving messages between a point located on the ground and a point located on an aircraft via an Iridium Short Burst Data Service. The messages may conform to Airlines Electronic Engineering Committee (AEEC) Specification 618. The messages may be ground-to-air messages or air-to-ground messages. The messages may be ACARS messages and at least some of the messages may have a length exceeding a maximum payload of the Iridium Short Burst Data Service. ACARS messages, which exceed the maximum payload of the Iridium Short Burst Data Service may be segmented and each of the segments may be sent in respective Iridium Short Burst Data messages via the Iridium Short Burst Data Service. When the separate Iridium Short Burst Data messages are received, the segments may be combined to reconstruct the ACARS message for delivery to an intended destination.

Abstract: In an emergency backup telephone system, members of an enterprise use their personal computers to log into an emergency communications web page. Upon logging in, software that enables the personal computer to act as a webphone is automatically downloaded. This software allows a person to initiate a call from personal computer to a conventional PSTN number destination using a PSTN gateway, or to another party's computer at a specified URL using VoIP telephony. Upon logging in, an authoritative index of employees reachable via the backup system updated to include information such as a phone number and/or IP address where the member can be reached in order to allow calls originating from the PSTN to be routed to the member's computer. The index is made available to other members of the enterprise via the enterprise's intranet, and, in some embodiments, to the public via a web page on the internet and/or email.

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract: In an emergency backup telephone system, members of an enterprise use their personal computers to log into an emergency communications web page. Upon logging in, software that enables the personal computer to act as a webphone is automatically downloaded. This software allows a person to initiate a call from personal computer to a conventional PSTN number destination using a PSTN gateway, or to another party's computer at a specified URL using VoIP telephony. Upon logging in, an authoritative index of employees reachable via the backup system updated to include information such as a phone number and/or IP address where the member can be reached in order to allow calls originating from the PSTN to be routed to the member's computer. The index is made available to other members of the enterprise via the enterprise's intranet, and, in some embodiments, to the public via a web page on the internet and/or email.

Abstract: A method and apparatus for extracting information from a web page on a standard end user browser without plug-ins, includes the steps of dynamically creating an element on a web page being viewed by an end user, copying at least a portion of the contents of the web page or form field values, and uploading the data to a target domain, wherein the target domain may be different from the domain of the web page. In co-browsing applications, the data uploaded is used to create a copy of the website for display to a third party.