Abstract: According to one embodiment of the present disclosure, a first processor with a store of application rules and a second processor communicably coupled to the first processor. The second processor generates a request for a next user application screen. The request comprises a current application screen identifier and user data. The second processor transmits the request for the user application screen to the first processor. The first processor receives the request for the next user application screen and determines dynamically, based on the current application screen identifier, the user data, and the plurality of application rules, user interface contents of the next user application screen. The first processor formats a response describing the user interface contents of the next user application screen and transmits the response to the second processor. The second processor receives the response and renders the next user application screen.

Abstract: An apparatus comprises a memory and a processor. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: An apparatus comprises a memory and a processor. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: An apparatus comprises a memory and a processor. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: An apparatus comprises a memory and a processor. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: According to one embodiment, an apparatus comprising a memory and a processor is provided. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: According to one embodiment, an apparatus comprising a memory and a processor is provided. The memory is operable to store information associated with a user account. The processor can receive a message indicating that a transaction associated with a card has occurred and receive a first input indicating that the transaction is fraudulent. The processor can receive a second input indicating that a report should be filed and present, on a display, a plurality of questions to determine whether the card has been stolen. The processor can receive a third input indicating an answer to each of the plurality of questions and present, on the display, an affidavit. The processor can receive a fourth input indicating the affidavit has been electronically signed and present, on the display, a confirmation message indicating that the report has been filed.

Abstract: According to one embodiment of the present disclosure, a system includes a workflow engine for performing a claim processing workflow. The workflow includes: a notice workflow that initiates processing of a claim; an investigation workflow that investigates the claim; a recovery workflow that recovers a value associated with the claim; and a resolution workflow that concludes processing of a claim. The notice, investigation, recovery, and resolution workflows each comprise preconditions common among the plurality of organizations. The notice, investigation, recovery, and resolution workflows each comprise customization points. The customization points are configured to perform organization-specific workflow actions. The system also includes a customized workflow module associated with one of the plurality of organizations and configured to perform an organization-specific claims processing workflow.

Abstract: According to one embodiment of the present disclosure, a first processor with a store of application rules and a second processor communicably coupled to the first processor. The second processor generates a request for a next user application screen. The request comprises a current application screen identifier and user data. The second processor transmits the request for the user application screen to the first processor. The first processor receives the request for the next user application screen and determines dynamically, based on the current application screen identifier, the user data, and the plurality of application rules, user interface contents of the next user application screen. The first processor formats a response describing the user interface contents of the next user application screen and transmits the response to the second processor. The second processor receives the response and renders the next user application screen.