Patents by Inventor Joshua Chihsong Ding

Joshua Chihsong Ding has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated systems and methods for natural language processing with speaker intention inference
    Patent number: 11632463
    Abstract: A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.
    Type: Grant
    Filed: October 25, 2021
    Date of Patent: April 18, 2023
    Assignee: Chubb Life Insurance Taiwan Company
    Inventors: Joshua Chihsong Ding, Cheng Chi Tien, Hui Hsin Hsiao, Chia Ling Tu
  • AUTOMATED SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING WITH SPEAKER INTENTION INFERENCE
    Publication number: 20220053093
    Abstract: A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.
    Type: Application
    Filed: October 25, 2021
    Publication date: February 17, 2022
    Inventors: Joshua Chihsong Ding, Cheng Chi Tien, Hui Hsin Hsiao, Chia Ling Tu
  • Automated systems and methods for natural language processing with speaker intention inference
    Patent number: 11159679
    Abstract: A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.
    Type: Grant
    Filed: February 26, 2020
    Date of Patent: October 26, 2021
    Assignee: Cigna Taiwan Life Assurance Co. Ltd.
    Inventors: Joshua Chihsong Ding, Cheng Chi Tien, Hui Hsin Hsiao, Chia Ling Tu
  • AUTOMATED SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING WITH SPEAKER INTENTION INFERENCE
    Publication number: 20200274970
    Abstract: A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.
    Type: Application
    Filed: February 26, 2020
    Publication date: August 27, 2020
    Inventors: Joshua Chihsong Ding, Cheng Chi Tien, Hui Hsin Hsiao, Chia Ling Tu